Patti Hovland-Saunders Email & Phone Number

Haymarket, Virginia, United States

Tampa, Florida, United States

Strategic leader, online program manager, instructional designer, and organizational development coach with experience to drive timely delivery of initiatives. Skilled facilitator of performance management, developer of both competency-based leadership systems and strategic business tools for measuring learning management systems (LMS) solutions to support timely delivery to meet both financial and fiscal responsibilities. Facilitation of face-to-face programs to online offerings. Multiple clients: American Society of Safety Professionals, Education Management Corporation, Cerner Corporation, Creative Courseware, Applebee’s International, I-HOP International, Detroit Tire Manufacturer, Girls Scouts USA. Analysis, and evaluation, design, and development,

Jacksonville, Florida, United States

Tampa/St. Petersburg, Florida Area

On campus, full-time, some travel. Directed the development of online program management, distance learning strategies, and quality standards. Analyzed assessment measures for the student learning experience, time on task, and systematic methods to incorporate accreditation standards. Managed third party relationship for D2L LMS, negotiating training, custom templates, and tracking for time on task. Liaison to Michigan State University for accreditation of graduate programs (AACSB & CAHME) and high-profile certificate courses (#1 in Nation for Supply Chain). Coached faculty through online development methods for academic program alignment to accreditation standards or credentialing, including formative and summative assessment of learning objectives. Created faculty workshop guiding online development from lecture only format to student learning experiences grounded in performance-based adult learning principles.• Directed efforts to align university expectations with corporate strategy to ensure service level agreements were met and delivered on time. • Advised university administration and faculty on academic research, standards of quality, and measures of success to remain competitive in online education through scalable video, micro-learning cycles, and mobile formatting. • Projected project scope of instructional design effort for proposals in partnership with corporate learning for B2B and B2C, fee for service custom certificate program solutions for major corporations.Managed instructional learning design team members and coached media development teams on performance-based learning development to implement innovative and creative learning solutions applying a variety of methods for process improvement, change management, and eLearning authoring tools to include proprietary and new LMS platforms in D2L and Canvas with respective APIs and LTIs.

Pittsburgh, Pa

Remote, full-time, some travel. Performed advanced analysis and design activities, participated in development and implementation, while project managing Subject Matter Experts (SMEs) from various professions through the stages of content development and instructional design for online programs. Developed online courses and managed international media partner vendor, evaluated ADA compliance and criteria to meet the highest standards for national accreditation. Supported academic leaders of programs for Criminal Justice, Psychology and College of Education, including supporting board for curriculum redesign of doctoral program.

Development of online offerings, needs assessment, gap analysis, design, evaluation, and tracking training for impact, transfer of performance, and effectiveness.Facilitation of face-to-face programs for professional development, associate productivity, and compliance.

Kansas City Metropolitan Area

Executive team member. Recruited to facilitate process improvement after change in leadership. Organizational development coach to key leaders developing custom business solutions; oversight of benefit administration, payroll, compliance, compensation, counseling, recruiting, legal liaison, and event programs.• Mentored high potential managers and directors • Counseled employees through development plans and change management• Implemented process improvement and automation of HR systems; reducing overhead by 65% • Assessed marketing goals and initiatives to drive instructional design of LMS business • Expanded payroll system features to develop HRIS database reducing overhead by 40%• Developed proprietary on-line applicant tracking system in partnership with IS; reducing the cost of talent acquisition by 30% while assuring compliance with new OFCCP, EEO-1 and Affirmative Action programs• Implemented self-insured employee benefit program; delivering exceptional benefits while reducing employer cost by 50%; initiated employee wellness program• Established compensation standards and position evaluation program to retain top talent and maximize retention of key knowledge employees; 7-18 years with company

Kansas City Metropolitan Area

Adjunct Faculty; Instructional Design, Training Measurement and Presentation Skills for Executive Program Proposals; evaluating and updating content of inherited curriculum, Instructional Design Graduate Programs, HRD/OD, Friends University, Kansas City, Missouri

Kansas City Metropolitan Area

Executive team member responsible for organizational development, facilities and purchasing, and implementation of HR compliance while building Expat program for International office.• Recruited to establish Human Resource function for Colorado Springs and Lenexa office when Atlanta-based holding company relinquished HR responsibility• Applied instructional design skills to create competency-based performance management documentation and appraisal system• Selected and implemented HRIS systems to support roll-out of company-wide on-line performance management appraisal system reducing writing time by 80% and increasing tools for team and one-on-one coaching by 150% • Upgraded payroll system; integrated general ledger software increasing efficiency by 45%• Facilitated management development, coaching, and counseling; improving management and team performance

Kansas City Metropolitan Area

Director Human Resources (1998-2000)Strategic partner to local executive team providing HR support, employee relations and training; 600 employees in Kansas. Administered subsequent support to targeted field operations across the United States and Canada. Facilitated strategic planning and team evaluation focus groups; delivered summary results and subsequent coaching and development. Applied instructional design skills developing training materials then facilitated monthly learning events for corporate compliance, corrective counseling, FMLA, performance management, team building, etc. Supported events with nursing union and labor relations as needed.Corporate Training Director Instructional Design (1996-1998)Directed the local and remote instructional design team developing performance management training for headquarters and technical training development for field operations. Instructional design liaison for field conversion to performance management and branch office conversion to AS/400 system in the US and Canada. Created competency-based “Virtual Learning Library” reducing field training overhead. Co-facilitated multiple-day training for a variety of management development programs including 5-day Branch Office Operations Workshop for Nurse Managers coast to coast.

Kansas City Metropolitan Area

Established new instructional design department consolidating company-wide job training programs instituting the ADDIE model and directing cross-training for process improvement. Facilitated strategic planning with senior management during a period of growth, potential IPO, then merger. Developed training for in-house instructors to learn and apply the tools of instructional design systems and information mapping. Delivered performance consulting to client departments using continuous process improvement tools. Managed RFP evaluation for third-party vendors. Noted organizational growth from 120 to 1600; held successive positions including Assistant Director of Support Services applying Total Quality Management tools to implement Imaging technology.

Doctor Of Education Candidate, Leadership In Higher Education | Dissertation Completion Pathway Program Complete

Doctor Of Education (Abd), Higher Education/Higher Education Administration

Closed in receivership

Fasttrac/Kaufman Foundation Entrepreneur Program

Dual Ma, Human Resource Development; Management Training & Development

Dual Bs, Education; Design