Patti Cole Email & Phone Number

Tampa, Florida Area

Business Information Analyst-IRS Reporting/Year End (2014-Current)Maintain and improve compliance with year ending IRS tax forms (1098,1099A,1099C,1099INT,1099M). Establish functional requirements, create test plans, track, and communicate results for UAT. Collaborate with various departments to identify and analyze inconsistencies with systemic processing in creating the tax forms. Ensure all criteria is met and required data is captured accurately. Implement controls to mitigate risk exposure by partnering with other business areas. Research and respond to inquiries regarding tax forms. Document preparation for state audits• Create and update processes and procedures to maintain consistency for IRS reporting• Prepare annual TIN solicitation letters reducing potential tax penalties• Compliant with RESPA/TILA Federal regulations• Lead analyst for Year End IRS reporting project• Awarded Gold and Silver Award points for improving and exceeding audit expectations. • Achieved and maintained 100% accuracy for RESPA/TILA audit reviews

Tampa/St. Petersburg, Florida Area

Team lead for 8 employees working specially regulated accounts due to federal and state requirements• Performed daily and monthly audits to ensure accuracy and improve compliance• Knowledgeable in SCRA, HELOC, ARM, BALLOON, USURY, other miscellaneous loan programs • Created policies and procedures to assist employees • Assisted with critical impact special projects• Trained new hires• Managed daily processes for team• Conducted team meetings to • Helped maintain an Effective Audit rating 98%-100% by reviewing all work to ensure accuracy

Tampa/St. Petersburg, Florida Area

Loan Representative III-Financial Transactions Cash Bankruptcy (2012-2013) Reconciled bankruptcy accounts and posted payments accurately• Assigned daily work to team and assisted with special projects• Examined reports to locate missing/misapplied payments and performed account adjustments• Applied payments accurately and reconciled account histories• Trained new hires and was subject matter expert for operating platform• Received Employee All Star Award and Employee of the month 3 times for demonstrating leadership skills amongst my peers and for being diligent, reliable, and efficient when asked by management to assist with special assignments

Riverview, Florida

Provided service to existing clients in highly regulated states• Processed inquiries for quotes on auto policies• Resolved complex billing issues such as past due amounts and multiple payment sources• Assisted with automobile insurance verification to improve service and efficiency

Brandon, Florida

Teller IProvided excellent customer service, identified sales opportunities and offered account solutions• Reconciled ATM cash audits, processed Commercial Night Drop• Conducted quarterly audits, trained new employees, and led branch security meetings• Performed basic teller functions (deposits, withdrawals, cashier checks, money orders, cash balancing)• Completed training for Currency Transaction Reporting, Suspicious Activity Reporting

Tampa/St. Petersburg, Florida Area

Provided sales and general administrative support to the District Sales Manager and 11 offices• Compiled data to assist with and conduct audits with quality control to maintain compliance• Aided employees in locating and understanding policies and procedures• Supported Human Resources and Division Headquarters with diverse special projects• Point person for Southeastern Division customer complaints for 105 offices• Subject Matter Expert for Century 2 (C2) operating platform for the Division• Facilitated training of new hires and current staff for new technology• Assisted office staff with loan closings including document preparation• Recipient of Leadership Medallion award for servicing 11 offices with more than 60 employees

Education

General Studies