Kate Patton Email & Phone Number

Austin, TX, US

Greater Boston Area

Led B2B Marketing team as interim Director, six monthsLaunched five security products into 15 partners across 35 countries including Lenovo, Acer, Spirit Airlines, and American Medical AssociationDrove the creation and publication of a comprehensive suite of marketing material for six solutions within the digital security spaceLed and optimized global.

Austin, Texas Area

Managed the global CX program for 20+ countries across the Americas, Europe, APAC, and Africa/Middle EastAchieved year-on-year increases in Net Promoter Score and Customer Journey satisfaction drivers Increased customer experience survey response rates by 10+ percent Led monthly and quarterly business reviews to guide leadership on opportunities for.

Austin, Texas Area

Achieved 100% of annual sales goals of $500k for strategic accounts including Abbott Labs, TechnipFMC, and Phillips Accelerated sales cycle by deploying reports and techniques that optimized sales motionsDelivered 300 training workshops per year Developed and delivered customer support training that reduced support time by 100 hrs per week

Austin, Texas

Created and ran physical security department for mission critical, large-scale data centersManaged all aspects of operational security for four data centers Managed team of 9 direct reports and 22 indirect reports including training, evaluations, hiring/firingImproved security audit score by over 25% in one yearInstituted methodology to identify.

Austin, Texas

More than doubled member participation in adventure-based fitness classes Increased gym membership and retention through community-based marketing campaigns including events and PR Solicited, tracked, and actioned member feedback to measurably improve customer experience Recruited, trained, and developed strong team of 5 coaches

Austin, Texas

Created, planned and recruited support for independent forensic identification research projectConducted research, analyzed data and learned statistical analysis and graphics system Attended National Conference of the American Association of Physical Anthropologists as one of only two undergraduate students from the University of Texas