Transitioned to the role of General Warehouse Associate (GWA) to deepen my understanding of operations and learn a new platform. • Actively implementing verbal directions and adjustments from leadership.• Collaborate with peers and other departments to ensure a smooth workflow.• Consistently demonstrating exceptional attention to detail across all job functions to ensure accuracy and quality.• Creates Microsoft PowerPoint presentations to convey information on various topics.• Offers coaching opportunities to peers as needed and in response to requests for assistance.• Unloads trailers and receives product using RF devices.

Transitioned to Inventory Control and Quality Assurance (ICQA), focusing on internal customer support. • Analyzed product cost and quantity reports to determine the appropriate course of action for inventory management.• Delivered clear verbal and nonverbal communication to internal and external customers pertaining to relevant events.• Demonstrated a strong ability to quickly adapt to new roles and responsibilities.• Demonstrated strong task prioritization skills to manage multiple assignments efficiently.• Fostered a supportive team environment by resolving conflicts and promoting collaboration.• Proactively inspired and motivated peers to uphold a strong work ethic.• Proficient in extracting and filtering Microsoft Excel documents to gather relevant information. • Trained peers during role transitions, facilitating knowledge transfer and ensuring a smooth handoff of responsibilities.• Utilized Teams to schedule meetings and access shared documents and resources, enhancing real-time communication and collaboration.

Began my career in the transportation office as a General Office Associate (GOA), where I assisted carriers, truck drivers, inbound operations and outbound operations.• Consistently followed up on ongoing issues to ensure timely and effective resolution.• Cultivated strong relationships with internal and external customers through a professional demeanor and effective communication.• Effectively resolved issues by leveraging available resources, even with minimal prior information.• Effectively utilized Microsoft Word and Excel to communicate with internal and external customers. • Successfully completed and prioritized daily tasks independently, demonstrating strong self-management and accountability.• Utilized a variety of computer programs and spreadsheets to complete tasks.

Packaged medications in accordance with Standard Operating Procedures (SOP) and Work Instructions (WI) to ensure quality and compliance.• Accurately counted components manually and with RF devices when assigning to and returning from the production line.• Collaborated with cross-functional teams to uphold batch integrity and ensure seamless production processes.• Completed documentation to initiate and conclude production batches.• Executed tasks in accordance with established Work Instructions (WI) and Standard Operating Procedures (SOP) to maintain batch integrity.• Maintained confidentiality regarding trial batches not approved by the FDA. • Reviewed departmental processes and documentation prior to submission to Quality Assurance (QA), contributing to a 20% increase in scores.• Served as one of three key contacts during trail runs. • Took on Line Lead responsibilities as needed, demonstrating flexibility and leadership in team operations.

• Acted as the primary point of contact for preparing both internal and external audits.• Addressed concerns and effectively resolved conflicts during shifts.• Assigned daily and weekly tasks to ensure efficient workflow and team accountability.• Ensured adherence to cleanliness guidelines.• Managed up to 12 team members while responsible for the shift running smoothly and efficiently.• Monitored crew member breaks in compliance with labor laws and aligned with both current and projected labor needs.• Monitored staffing hours in real time, adjusting forecast and staffing levels as necessary. • Responsible for managing and filing documents, both electronically and manually, related to monetary transactions and daily reports. • Responsible for training and cross training opportunities to ensure success.

• Accurately and efficiently processed customer orders while coordinating meal service for the dining room and pull up window.• Assisted at various stations to expedite service times and provide support to colleagues.• Ensured the dining room was clean, organized, and all products were readily available.• Proactively checked on customers dining in to ensure a positive dining experience and address any needs.

• Actively promoted new products and services to customers daily, utilizing both in-person interactions and phone calls to maximize outreach.• Appointed as the primary contact for balancing ATM operations and addressing customer inquiries and concerns related to ATM services.• Attended corporate meetings to take notes and educate the branch on policy updates and new services.• Clarified discrepancies, ensured compliance standards were met, and efficiently located required documents during audits.• Coordinated Daily Cash reconciliation in a high volume location.• Created detailed spreadsheets to track customer accounts with missing information, facilitating updates for bankers.• Delivered exceptional customer service through a friendly demeanor, strong professionalism, and prompt assistance with transactions.• Ensured all necessary documents were completed in compliance with internal policies and Bank Secrecy Act (BSA) regulations.• Maintained stringent financial controls by securely handling funds and ensuring accurate monetary transfers.• Served as the primary point of contact for inquiries regarding policies and procedures within the branch.

Answered phone calls to assist customers enrolled in our consumer products, providing timely support and information.• Accurately updated customer accounts.• Assisted with cancellations or options for more cost-effective rates.• Conducted thorough verification processes before assisting customers to ensure accuracy and security.• Demonstrated professional phone etiquette, ensuring clear and courteous communication with customers.• Handled inbound calls promptly and professionally.• Provided customers with detailed information about their enrolled services.