Patty Fleming Email & Phone Number

Rancho Cucamonga, Ca

Responsibilities includes analysis/evaluation of business and/or system process and functional requirements, development of business cases, client support during system development and implementation, development and maintenance of service level agreements. Develops relationships with upstream and downstream business partners. Develops/maintains and changes business processes, and understands the business processes of assigned partners and how they relate to our functional areas. Develops and recommends changes to business processes.

On assignment as Sr Business Analyst with Kaiser Permanente supporting the Learning and Performance Support team within Organizational Effectiveness. Assisted in delevoping the training strategy and execution.- Developed tool that aligned Desk Level Procedures with Training Curricula to help identify potential training gaps, inform on training schedules and materials required for courses- Developed an inventory tool for current state operations that provided line of sight to operations leaders of existing training, communication and procedure requests, enabled prioritization based on key drivers and resource capacity and enabled easy reporting from various perspectives

Facilitate employee adoption to significant Accounts Payable and Fixed Asset process and system changes and improvements as the bank migrates from an antiquated mainframe system to SAP accounting system. Providing organizational readiness to multiple projects, across three different releases/deployments. Identifying stakeholders impacted by the changes and assess their engagement level. Assessing changes and key impacts to each stakeholder in order to develop training and communication plans. Identifying and evaluating cross functional changes and impacts. Insuring the Accounts Payable and Fixed Assets operations teams are prepared for the change as well as all employees who submit employee expense reimbursements, vendor invoice payment requests, vendor new set up/maintenance requests and fixed asset maintenance requests. Facilitating/leading work sessions with project teams to build out project and release level deliverables.Responsibilities/activities include: •Develop stakeholder analysis•Insure business requirements define people-based needs •Develop change adoption plan•Develop change impact assessment

Provided professional specialized skills in project management and business problem analysis for Black Belt and Green Belt initiatives, resolution to production issues, process improvements and major change initiatives with significant business and/or technical impacts to Returns & Exceptions operations teams and affecting multiple customer groups across the bank. Partnered with senior management to build consensus around solutions. Provided subject matter expertise for the mainframe and image platforms used to decision exception items and process incoming and outgoing returns and root cause analysis in researching and resolving production issues. Performed E2E System Integration and User Acceptance testing to validate new functionality while regression testing existing functionality. Responsibilities/activities include: •Develop business assessments with financial benefits•Define business requirements to meet operations needs•Develop process maps of multiple levels•Develop/Execute integrated test plans/scripts•Develop training & communication plans•Develop project charters•Identify and manage risk issues•Document Impact assessments•Identify and resolve GAP items•Research and resolve production issues•Develop/Update business proceduresSignificant Contributions:•Designed, tested and implemented several process and system enhancements resulting in efficiency improvements and reduced operating costs•Migrated the Returns & Exceptions operations teams from paper-based processing on a mainframe system to imaged-based processing on image enabled systems •Reduced operating costs by consolidating 14 Returns & Exceptions operations sites into 3 over a 5 year timeframe•Led transition efforts for R&E to incorporate the operations processes and functions into existing sites during the Fleet, US Trust, LaSalle and Countrywide mergers•Provided subject matter expertise for several integrated projects impacting Returns & Exceptions systems and processes

Baltimore, Maryland Area

Managed Exceptions operations team of 20 responsible for researching and repairing debits and credits that reject during the posting process, reviewing and decisioning of transactions that potentially meet stop payment criteria and processing of outgoing return items to the Bank of First DepositResponsibilities/activities include: •Develop annual budget and perform monthly re-forecasting•Insure business requirements define people needs•Research and resolve customer inquiries/issues•Develop change impact assessmentSignificant Contributions:•Led Maryland, DC and Virginia systems conversion to standard Model bank systems including training and process improvements•Provided on-site support for 9 state systems conversions over a 2 year timeframe•Provided subject matter expertise for projects impacting Exceptions processing during semi-annual Releases•Led effort to consolidate the Richmond, VA operations processes into the Baltimore, MD operations site