Patricia F. Email & Phone Number

Florida, United States

• Develop and implement employee onboarding programs, ensuring a smooth transition for new hires.
• Administer employee benefits programs, including health insurance, retirement plans, and leave management.
• Maintain accurate employee records and ensure compliance with company policies and legal requirements.
• Coordinate and conduct employee training sessions on topics such as diversity and inclusion, sexual harassment prevention, and workplace safety.
• Serve as a point of contact for employee inquiries, providing guidance and resolving issues in a timely and professional manner.
• Collaborate with management to develop and implement HR policies and procedures, ensuring alignment with company goals and industry best practices.

Miami Beach, Florida, United States

• Provided general administrative support to the sales team, including scheduling meetings, coordinating travel arrangements, and managing expense reports.
• Utilized CRM software (Delphi) to input and track customer interactions, manage leads, and support sales team in maintaining accurate and up-to-date customer records.
• Network and interact with the clients to secure and continue business relationships
• Prepared sales proposals, contracts, and presentations, ensuring all necessary documentation was accurate and completed in a timely manner.
• Assisted in monitoring and managing inventory levels to ensure product availability for potential sales opportunities.
• Collaborated with sales and marketing teams to develop sales forecasts, track and monitor sales goals, and provide input for sales strategies and targets.

Miami Beach, Florida, United States

• Conducted thorough revenue data analysis to identify trends, patterns, and optimization opportunities.
• Developed and implemented accurate revenue forecasting models.
• Collaborated with cross-functional teams to gather and analyze data from various sources.
• Managed FIT reservations and controlled inventory.
• Assisted in developing and implementing pricing strategies for revenue maximization.
• Generated detailed reports and presentations for senior management.

Miami, Florida, United States

• Created memorable experiences for guests by accommodating guest needs via telephone and in person
• Provided exceptional customer service to guests, ensuring their needs and requests were met promptly and efficiently.
• Managed guest check-ins and check-outs, ensuring a smooth and seamless experience.
• Handled guest inquiries, complaints, and requests, resolving issues in a professional and timely manner.
• Collaborated with other hotel departments to coordinate guest services and ensure a positive overall experience.
• Utilized property management systems to process reservations, payments, and room assignments accurately.

Miami, Florida, United States

• Operated the hotel's PBX (Private Branch Exchange) system, handling incoming and outgoing calls professionally and efficiently.
• Transferred calls to the appropriate departments or individuals, ensuring accurate and prompt communication.
• Assisted guests with inquiries, providing information about hotel amenities, services, and local attractions.
• Managed voicemail systems, retrieving and delivering messages to guests and staff members.

• Head cashier, responsible for accurately processing cash, credit, and debit transactions, maintaining cash registers, and reconciling daily sales.
• Achieved and consistently exceed edsales targets, resulting in a 15% increase in monthly sales revenue.
• Provided exceptional customer service by greeting and assisting customers, answering inquiries, and resolving any issues or concerns promptly.
• Handled customer complaints and returns professionally, ensuring customer satisfaction and maintaining positive relationships.
• Provided recommendations to clients (50-75 per shift) regarding products to deliver an individualized experience.
• Orchestrated merchandise display for visual appeal to the store and its clients in order to drive customer engagement and increase sales.

Bachelor'S Degree, Hospitality Administration/Management

Activities and Societies: Student Hospitality Club

Associate'S Degree, Hospitality Administration/Management