Pat Ukkeedech Email & Phone Number

Sydney, New South Wales, Australia

MURAL is a Collaborative Intelligence company. Centred around a digital whiteboard collaboration space, teams work together in real-time or asynchronously to unlock their genius with MURALAs a Customer Success Manager, my role is to ensure that an organisation receives the maximum value on their investment in creating a culture of visual collaboration. I do this by becoming their single point of contact for MURAL and acting as their voice within MURAL itself. As I spend time to understand a organisation's drivers, business needs & cultural goals, I am empowered to leverage the greater MURAL team consisting of Success Architects, Sales, Support, Product/Engineering and our network of external playmakers, all of whom are here to partner with them to achieve their goals.

Sydney, New South Wales, Australia

Total Synergy exists to give more time to the designers of our world. Existing entirely focused on helping architecture, engineering and construction design people (AEC) deliver projects and make business life easier. Synergy is a built in-house business and project management software in Australia using the latest cloud technologies and agile development. This allows us to deliver software with a single focus for our customers, fast.As a Consultant, I am responsible for guiding organisations old & new through change management and implementation strategies to ultimately grow their business. Working in a small team of consultants, we work to define best practice & align ourselves with pillars of the product and serve as not only feature advocates but the voice of the client as well to shape the journey of the Synergy itself.

Sydney, New South Wales, Australia

As a Senior CSM, I am entrusted with the development of Diligent's most strategic clients with multi-layered requirements & associated complexities. This is in addition to a large emphasis on peer mentoring & development, ongoing community & internal process change leadership.

Sydney, Australia

Diligent is the pioneer in modern governance, empowering leaders to turn governance into a competitive advantage through unparalleled insight and highly secure, integrated SaaS applications. We help organizations thrive and endure in today’s complex, global landscape.As a Customer Success Manager, I'm accountable for the welfare and governance development of over 100 clients. Working hand-in-hand within a tight knit local team in addition to engaging with our global arm. I'm responsible for :- Implementing the Diligent Platform to new clients from end to end. Directly interfacing with C-Suites and Directors as part of user training and adoption. - Developing and Maintaining relationships across all levels of the organisations, to help solve their governance inefficiencies as a trusted partner, growing Diligent adoption along the way- Deliver training on the Diligent platform to users, new and existing, teaching them to adopt the best governance practice, specializing in C-suite & Director level audiences. Occurring via webinar, in-person, group and one-on-one- Serve as the one-stop-shop for all matters Diligent, acting as a Governance Advisor, Account Manager, Product Specialist and Technical/Training Support

Sydney, Australia

Managing the IBM engagement experience for Project Services from end-to-end. Supporting IBM ANZ’s second largest key account, Westpac bank. Advocating and advising both clients & colleagues throughout a project’s life cycle. - Facilitated Engagement Solutions to the client, advising them of IBM’s capabilities, budgetary guidance and the business engagement contract, with the support of solution managers and SME’s. - Effective Coordinator of cross-functional global teams championing client-centric outcomes - Established Governance to develop & maintain client relationships, cementing trust & retention - NPS CSAT Initiative Lead, responsible for surveying and obtaining client testimonies / feedback. - Developed & Executed Acc. Mgmt Plan presenting to executives quarterly and tracked fortnightly. Encompassing new engagement prospects, projects portfolio financials and improvement initiatives. - Maintained Revenue Pipeline of $1.5m – $2m per quarter through new projects and extensions - Developed Project Reporting Run Book, utilising both client & internal data sources to gain insight into a project’s financial health, approval estimation and client stakeholder hierarchy. - Developed Custom Reports for exec. management to guide account / contractual negotiations - Analysed Project metrics and KPI’s to support the supervisors’ team improvement initiatives.

Sydney, Australia

Operated the Project Management Office as part of the core team for the government account, Transport for NSW. Managing the project authorisation life cycle, user compliance & onboarding, contractual deliverables as well as facilitating client governance across all management tiers. - Effective executive stakeholder management, facilitating outcomes across the commercial & delivery space through managing governance, minutes recording, and account administration - Overhauled user onboarding procedure, significantly reducing processing time through automation - Developed project metrics report, consolidating & automating data sources, utilised by executives - Contractual Obligations Administration, tracking & maintain compliance reports & risk registers - Seconded as an IT infrastructure PM supporting Transport’s Service Migration initiatives - Recognised with 2 Manager’s Choice awards for notable contributions in the field.

Sydney Cbd

Operated in a small team environment to deliver personalised technical support to staff, both local & interstate. Encompassing the fields of hardware, software, mobile device management and managed hosting, in addition to leading independent process improvement initiatives. - Effective communicator and stakeholder manager throughout the issue management cycle. - Deployed Atlassian’s Confluence Knowledge Database and populated it with user guides and articles as part of the employee self-help initiative. Reducing greatly the amount of FAQ’s - Developed software installation scripts, minimising user impact and reducing installation time - Created division-specific system operating environments with tailored program suites, branding - Provided 24/7 on-call support as part of a select trusted team. - Oversaw monthly conferences & notable client facing events from a technical AV perspective - Nominated for 13 Service Recognition Awards for exemplifying service excellence

Uts Main Campus

Assisting students of an Indigenous background undertaking subjects in the Information Technology faculty to co-develop: management, practical, analysis, research and academic writing skills through assignment and tutorial work assistance. The lessons occur through in-person meetings, online and video conferencing. The subjects I specialise in revolve primarily around IT Theory, Case Studies, and Business Solution Design.