Paul Acker Email & Phone Number

Professional with 36 years experience in electronic security services field. Strengths include: managing a shop of five in the service department, addressing issues from external and internal customers, providing technical support for all other departments. Plus I can troubleshoot burglar, fire, and card access along with close-circuit televisions systems for security purposes; customer consulting and technician training. Additional skills are in computer hardware and software, inventory control, and managing a team of technicians at multiple locations. An honest and creative team leader and player who learn quickly and encourages team effort.

My responsibilities include managing a shop of five in the service department, addressing issues from external and internal customers, providing technical support for all other departments.

Handled inspections for fire/burglar systems for commercial and residential customersInstalled and repaired major fire controls, radios, CC TV, card access and burglar alarmsFor commercial and residential customersProvided technical support for technicians, sales and installation departmentsManaged 1 service technician in fire inspections

Handled external and internal customers, acquiring over $200,000 in time and materials in one monthProvided technical support for technicians, sales and installation departmentsManaged 17 service technicians in residential security alarm systems, reducing response time to same day service

Customized and taught customer training for 250 branch employeesScheduled and provided 24-hour service covering 50 mile radius in Chicago RegionManaged 15 service technicians in residential and commercial security alarm systems

Provided technical assistance to field techniciansManaged 13 service technicians in residential, commercial and industrial security alarm systemsCoordinated inventory of electronic parts stocked in trucks for service techniciansForest Security

Managed 8 service technicians in repair of CCTV, burglar and fire systemsProgrammed card access software

Analyzed new installations and proper use of equipmentEnsured company guidelines and National Fire Protection Association policies carried out

Managed 6 night service technicians/alarm runners for burglar, fire and CCTV systemsAssisted Central Station dispatch

Installed, serviced and repaired burglar alarms, fire and CCTV systems in commercial, industrial and residential areasProvided undercover surveillance for Drug Enforcement AgencyProvided armed guard service for diamond shows

Worked with structural, civil and forensic engineers who set specifications in concrete and cement industryPerformed certified tests in freeze-thaw lab, mortar lab and masonry lab

Maintained and repaired Jensen and Westinghouse burglar and fire alarm systemsProvided armed guard response

• Established solid foundation of electrical and instruments systems• Certified in automatic flight control system, altitude heading reference system and refueling system• Serviced and maintained electrical/electronic systems on the A-7E Corsair aircraft• Honorable discharge

Associate In Applied Science, Electronics Technology

Aas, Electronics

Mathematics Major