Oversee the operations of the DC Metro Vomela Commercial Group. I implement workflow improvement initiatives to reduce costs and increase efficiency, and I support the sales staff providing account support and driving revenue.

I managed multiple operations teams including commercial print, direct mail, and technology onboarding and support teams. I worked collaboratively with project management and sales to drive revenue. I managed the relationship of many top accounts, serving as the main point of contact and growing business within these accounts. I established procedures bridging the gap between our software services and manufacturing, modernizing and making more effective the workflows between these initially two separate divisions. I was responsible for adoption and implementation of technology to enable more effective business operations processes.

I managed all commercial print operations at More Vang including offset, digital printing, wide format printing, and direct mail operations. I worked with our sales, customer support, and technology teams to onboard new clients and create processes to ensure quality and on time delivery.

After success in project management, I moved to operations. Here I was oversee different departments, create new procedures, and work with the employees to improve department performance in direct mail, fulfillment, and wide format printing.

I worked directly with clients and sales to identify job requirements, convert client specifications into job orders, and manage these orders to ensure quality and on-time delivery of all jobs.