Paul Backes Email & Phone Number

PROFESSIONAL PROFILE Management: Managed business units ranging from startups to units of up to 400 personnel, with responsibility for sales, operations, budgeting, recruitment, personnel management and contract negotiations. Customer Touch Point Improvement: Directed a number of strategic capabilities assessments and process improvement efforts resulting in significant growth and profitability through improvement of the customer facing capabilities of clients.  Sales: Built and managed sales teams for several organizations, achieving more than 100% growth in annual revenue and profits multiple times.  Process Reengineering: Reengineered core business processes for a number of Fortune 1000 clients, achieving multiple increases in revenue and substantial reductions in processing time and costs. Industry: Broad industry experience, including insurance, healthcare, professional services, travel/trade show, manufacturing and government. Technology: Broad experience in leading edge technologies, including extensive experience in CRM, automated marketing/customer service communications, financial and operations applications. Communications: Proven ability to communicate with all levels of the organization, achieving consensus among disparate and conflicting groups.SELECTED ACHIEVEMENTS Built an insurance and healthcare consulting business from startup into a $6M/year, highly profitable business within three years. Built an eight person branch office of a regional consulting business into a highly profitable forty-five person business in two years. Built sales teams for organizations, achieving more than 100% growth in revenue and profits multiple times.  Created and implemented a channel partner sales organization, and signed up nine new partners within a six month period. Led successful business acquisition efforts, including due diligence and planning/implementation of integration efforts.Specialties: Strategic planning, customer touch points assessment, information and process re-engineering, software requirements definition, evaluation and selection.

Listed skills include Crm, Strategic Planning, Strategy, Cloud Computing, and 10 others.

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  University Of Notre Dame

  Accounting, Magna Cum Laude