Paul Bates Email & Phone Number

Covington, La

Hammond, La

Accounts Receivable Manager with solid experience in business management, daily payment processing and reconciliation, account analysis, evaluating in-house terms eligibility, negotiating payment terms/applying interest, and aggressive collections activities. Accustomed to working in an environment that requires a high degree of accuracy, analysis, and accountability while increasing overall collections and improving payment processing. Strong interpersonal relationship skills and team building expertise, as well as a keen ability to consistently and repetitively build internal and external customer relationships. Demonstrate excellent communication/presentation skills, decision-making abilities, human resource/personnel management experience, customer service expertise, planning/budgetary management, and leadership/organizational skills. Knowledgeable regarding standards for financial controls, adhering to principles for financial confidentiality/security.

Madisonville, La

Accountable for managing, organizing, budgeting, and tracking all established enrollment renewals and all new client enrollments. Responsible for setting up timelines for all enrollments to ensure that all activity runs smoothly and and timetables are properly met. On a daily basis, responsible for managing office procedures and activities for all office staff. Accountable for all employee reviews and corrective action process. Responsible for the review and approval process for all enrollment and sales expenses, to ensure accurate and timely payment of expenses.AccomplishmentsLicensed in Louisiana as a producer for Life, Health and Accident Insurance.Certified with Common Census for building enrollments on their electronic enrollment platform.Registered Agent with Transamerica and Allstate Insurance Companies

Responsibilities: Managing all branch activities with a branch total book of business of $161 million dollars. Responsible for branch P&L statements which includes increasing profits and reducing branch losses. Also responsible for all branch sales activities of all personal bankers including consumer and business checking, consumer and business loans, cross selling of all bank products, daily inner office training of banker and teller behaviors, and resolving all customer service issues. Responsible for managing all branch personnel including scheduling, sales activities, employee review processes, corrective action plans, and all branch hiring and firing.AccomplishmentsAll branch audits passed with a highest grade of satisfactory.Accomplished my branch goal on one out of the first two quarterly checking account campaigns. Currently on pace for the third quarter campaign. Averaged a quarterly goal of opening 210 checking accounts.Increased teller referrals by 60%.Reduced branch losses by 3%.

Responsibilities: Managed an auto-dialer call center of 85 collectors with a total outstanding subprime automobile portfolio of $2.5 billion and covering the 50 United States, monitored collector statistics to ensure quality collection performance, created and monitored dialer calling campaigns and reviewed and resolved escalated delinquent accounts and customer complaints. Responsible for staff hiring, firing, training and retaining of office personnel as well as creating and following an office budget.AccomplishmentsLed the office team to meet or exceed the saturation rate goal of 300% for nine out of 12 yearsMaintained a 98% retention rate of staffChosen by Senior Management Team as a Top 100 Employee for 2000Selected by the Senior Management to be on the Collection System Conversion TeamRecognized for achievement in restructuring the office organization resulting in a savings of $420,000 while still meeting the 300% saturation rate goalDesigned and implemented a schedule program which resulted in increase in contacts and collectionsAchieved a 97% score in the 12 month Certificate of Management programChosen by peers in the Certificate of Management Program as the leader for the group project

Responsibilities: Assist the collection manager in managing one of the state's largest medical collection offices. The office consisted of 15 dialer collectors. Charged with Insuring that the Fair Debt Collection Practices Act (FDCPA) collection laws were adhered to in all transactions. Simultaneously assisted the owner in a startup consumer finance company. My responsibilities in this startup were to submit proposals to contract with the Federal Government, to purchase and collect on defunct savings and loan judgments, deficiencies and charge-offs, develop bids, hire employees and maintain all federal guidelines. AccomplishmentsDeveloped a successful process for organizing, researching and scrubbing the filesDoubled the expected goal of $50,000 in the first of month of collection

Responsibilities: Responsible for collection of indirect auto loans, assigned accounts for repossession, skip tracing, field collections, charge-offs, credit review and research, loan approval authority on rewrites and dealer wholesale audits. AccomplishmentsReduced the team delinquency and team repossessions to their lowest levels within three months of joining the team.Chosen by senior management to participate in management training program at the FMCC Headquarters

Responsibilities: Responsible for supervising collectors, resolving delinquent accounts that were over 60 days past due, assigning accounts for repossession, liaison between repossession venders and office staff, reviewing accounts with senior management for charge off, and resolving customer complaint issues. I performed regular dealer wholesale audits which included accounting for all vehicles in inventory and also collecting on vehicles that were sold and that were not accounted for. Granted loan approval authority to review and approve loan rewrite workouts.Accomplishments Maintained a record low number of 109 repossessions during the first full year of collection operations.Reduced and maintained delinquency levels under 1.00%, 10 out of 12 months.