Paul Baumgartner Email & Phone Number

Melbourne, Australia

V/Line, Victoria's largest regional passenger transport operator, has a long history of serving its communities through rail and coach services. As part of a constantly evolving industry, V/Line is responsible for over 80 train stations and maintenance of approximately 3,500 kilometres of rail track across Victoria. The organisation is committed to.

Melbourne, Australia

• Business Management & Market Research ConsultantA/V Lifts Pty Ltd, Ignite Research/Market Pulse InternationalCurrently I am providing consulting services to the above companies with a focus on:
• Sales, marketing and general business management advice
• Market investigation/development and in-depth technical interviews

Melbourne, Australia

• Responsible for the management of the Planning, Marketing Business Developmentand Charter Departments, reporting to the Group General Manager. Member of the leadership team. Achievements include:
• Development of complete tender proposals including major public events such as the President’s Cup Golf Bus Shuttle, peak period services such as the Chadstone Xmas Shuttle and regular services such as the V/Line Rail.
• Project management of network reviews and new timetable implementation such as the Intermodal Project for Melbourne’s outer east designed to eliminate duplicated services, make route alterations that meet the changing.
• Creation of policies & procedures for the Planning and Charter departments consistent with ISO 9001:2008 quality system requirements.
• Modified procedures for the use of the Transport Integrated Management System (TIMS) to improve efficiency and effectiveness of the charter department.
• Marketing, communications and sponsorship initiatives across the group.

• AAA Tourism is the national tourism body of Australia’s Auto Clubs (RACV, NRMA etc.). It manages Australia’s Star Rating Scheme and publishes the Auto Clubs accommodation guides and their online accommodation content..
• Created a 3 year strategy to modernise the Star Ratings and expand revenue streams.
• Revised all policies & procedures and achieved ISO 9001 accreditation.
• Restructured the operational model to deliver assessment cost efficiencies converted to a superior customer value proposition.
• A broadly welcomed comprehensive Scheme Review.
• Cultural change – greatly improved customer focus through the adoption of a more consultative approach to the assessment process.

• GAPbuster Worldwide is a leading Brand Experience Agency operating in over 30 countries. Using data principally gathered through mystery shopping and customer satisfaction surveys, GBWW provides its clients with.
• Created a strategy to meet the company’s IPO vision and gained buy-in from all departments.
• Drove reduction of operational deficit by 80%.
• Successfully managed the restructuring of the business to ensure future growth capabilities with the expectation of an IPO in 2007. Reduced client enquiry response times by 29% over 6 months. Redefined Business Units.
• Achieved a 33% reduction in operational costs in 6 months by initiating and implementing an Operations restructure. o Eliminated excessive contact centre costs by migrating it from an offline to an online.
• Successfully implemented a change management program to assist the company during a time of significant growth when annual revenues increased by $14M. o Introduced interdepartmental Service Level Agreements and.

• The Specialist Holidays Group is a part of the world’s largest Travel Group, TUI AG, which owns numerous tour operators (wholesalers), travel agency chains, airlines, cruise ships and hotels. The UK tour operators.
• Managed the successful merger and restructure of the Thomson /Crystal Ski & Lakes programs: o Streamlined all programs to ensure cost efficient operations o Retained the integrity of each brand o Delivered a $3M profit.
• Introduced 2 additional SHG operated hotels and 4 additional SHG operated bars.
• Reduced customer complaints by 8% and compensation payments by 11%.
• Identified cost reduction opportunities through the creation of a single model for ground transportation for all overseas operations (14 countries). Assembled a project team to create specification, awarded contract.

London, United Kingdom

• Full P&L responsibility for the Product, Marketing and Overseas Departments
• Managed product development, brochure production and marketing.
• Managed the product purchasing department.
• Expanded the programme by 34% (to 202,000 passengers).
• Increased turnover by 21% (to $228M).Jul 1996 – Jul 1999 Crystal Holidays Inc.Director of North American Operations
• Delivered a 20% increase in net operational profits after the first year, followed by increases of 16% and 12% respectively in years two and three.

Mechanical Engineering, Specific Interest In Ergonomics And Alternative Energies

Short Course In Public Transport Planning, Public Transport

Diploma Of Financial Services, Finance And Financial Management Services

Senior Management Programme, Tourism And Travel Services Management

Hsc, Maths 1&2, Physics, Chemistry, English