Paul Brough Email & Phone Number

⬆️ Upskilled and developed existing trainer’s and assessors' skills, technical knowledge, qualities and experience. Developed associated processes for tracking skills and CPD. 🌍 Recruited and onboarded staff in strategic areas to ensure in-demand skills available across a range of geographical locations where needed to grow the business. ✅ Streamlined and improved processes for assessments, training, recruitment, skills/CPD management and documentation. I specialise in: 🦻 Hearing Impairment (HI) technology – Phonak Roger products, hearing aids, BAHA and cochlear implants.🧑‍🦯️ Visual Impairment (VI) hardware and software – JAWS, ZoomText, Fusion, SuperNova, Cloverbooks, OrCam, ReadIt.🦼️ Ergonomics – Posture seating, EHA desks, ergonomic peripherals and interfaces.My priorities: 😊 Providing first class customer service is my top priority. Taking ownership of any issues, following through with solutions and following up with customers to ensure a great customer journey. 📒Attention to detail and being very thorough is important to me. I like to take detailed notes, I use a lot of spreadsheets and I keep files and documentation structured and ordered. 📧 Communication is vital when working remotely. My team can reach out to me with any issues, concerns or suggestions. I always follow up with an email, text or phone call and aim to keep in touch with the whole team regularly. I started my career with assistive technology and ergonomics at Barry Bennett Ltd in 2010, and have progressed through the following roles within the Company: Delivery Technician ➡️ Assistive Technology Trainer ➡️ HI & VI Trainer ➡️ Ergonomic Assessor ➡️ HI & VI Assessor ➡️ Mentor ➡️ Training & Assessment Team Supervisor ✅ 🏠I started my current role of Assistive Technology Training & Assessment Team Supervisor at Barry Bennett Ltd in April 2022. I mainly work from home but I do still get out on the road whenever needed to cover client work or for staff training/onboarding. I think this balance has been important since working remotely. 💻Software I use daily: Office 365 suite, fleet management software, CRM software, Slack, onsite assessment software. Things I love: ❤️ Microsoft OneNote and Excel 🩷 Learning, teaching and developing new skills 🧡 Helping people achieve their potential and change their lives 💛 Implementing the practical use of innovative assistive technologies 💚 Streamlining and improving processes 💙 Improving accessibility to systems, communications and documentation 🩵 Great human centred design