Paul Callery Email & Phone Number

Greater Boston Area

Cranston, RI

Provide consulting on data center infrastructure and storage migration opportunities at a local financial industry client.

Remote In Boston Covering The Greater Chicago Area

• Managed complex IT Infrastructure projects in enterprise segment including data center transformation, storage and server migrations and hardware installations from requirements gathering phase until project completion.
• Developed and executed migration plan for server > storage /… Show more Managed complex IT Infrastructure projects in enterprise segment including data center transformation, storage and server migrations and hardware.
• Developed and executed migration plan for server > storage / storage > storage migrations
• Executed data center move and relocations
• Directed and managed installation/implementation of EMC hardware/software platform projects including EMC’s disaster recovery portfolio.
• Maintained and reported weekly forecast to finance management team, ensuring projects remained within budget while keeping with strict PMO guidelines.

Remote In Boston Covering US Central And West States

• Managed 25 to 40 data storage related projects that included but not limited to including data center moves, relocations and migrations per quarter for commercial and mid-market customers.
• Increased project success by collaborating with multiple internal and external customers, identifying and determining customer requirements, scope, and developing schedules.
• Plan project timeline with project sponsors and stakeholders.
• Facilitate resource allocation with the Resource… Show more Managed 25 to 40 data storage related projects that included but not limited to including data center moves, relocations and migrations per quarter for.
• Facilitate resource allocation with the Resource Manager.
• Assumed ownership of “problem projects” from peer project managers that were at risk of lowering customer satisfaction.

Franklin Mass

• Coordinated new projects from sales to Professional Services and prepared customers for hardware installations in all 50 states
• Initiated successful project campaign by preparing client and EMC Customer Service will all materials needed for project kickoff including preparation of documents to division managers, clients and sales by.
• Tracked… Show more Coordinated new projects from sales to Professional Services and prepared customers for hardware installations in all 50 states
• Tracked shipment of hardware and prepared customer for onboarding of materials.
• Gathered hardware & software licensing.
• Prepare client and data center for hardware installation.

Hopkinton Mass

• Responsible for the design and implementation of Flexfilters on Symmetrix Service Processors worldwide to reduce dial home calls to EMC’s CSC which resulted in 51% decrease in Symmetrix dial homes between September.
• Saved $1.5 million dollars over 12 month period.
• Create alliances with EMC Design Engineers and Quality Assurance departments to assure… Show more Responsible for the design and implementation of Flexfilters on Symmetrix Service Processors worldwide to reduce dial.
• Create alliances with EMC Design Engineers and Quality Assurance departments to assure reliability and validity of new Flexfilter revisions.
• Communicate call home enhancements to EMC and partner field teams and hold monthly con-call for Q&A sessions.
• Monitor all Flexfilters on Symmetrix product line, track and maintain records to ensure robust call home feature.

Hopkinton Mass

• Ensured EMC customers received high level of service in having issues resolved as completely and expeditiously as possible as defined by EMC President and CEO's’ “Fix the Customer” program.
• Managed escalations from Customers, Field Sales and Field Service personnel and coordinated resolutions of those issues by marshalling the appropriate resources across multiple disciplines throughout EMC.
• Coordinated and assured Symmetrix installs and upgrades with VAR’s and Distributors.… Show more Ensured EMC customers received high level of service in having issues resolved as completely and expeditiously as possible.
• Coordinated and assured Symmetrix installs and upgrades with VAR’s and Distributors.
• Facilitated FRU movements through international customs.
• Coordinated corporate resources, maintaining focus and urgency to resolve critical customer issues.

Hopkinton Mass

• Planned, scheduled, assigned and supervised Customer Support Technicians to optimize manpower, equipment, material and facilities.
• Performed Bi-yearly review and assessment of employee performance. Set goals and strategy for employees’ continuous improvement.
• Conducted monthly roundtable meetings.
• Clarify Train the Trainer member.

Hopkinton Mass

• Responded to incoming telephone calls from EMC customer and Field Engineers, as well as remote dial home from Symmetrix Cached Disk Array's with potential problems.
• Escalated urgent Symmetrix issues to EMC Problem Management.
• Wrote RMA’s for field engineering.
• Created turnover protocol to facilitate the interaction of hot issues between shifts.