Perry Golia Email & Phone Number

Philadelphia, Pa, Us

As the lead for Nasuni’s New Product Introduction (NPI) Program within the Customer Experience team, I oversee the full lifecycle of product launches and ensure that our solutions consistently meet high standards of quality, customer experience, and strategic alignment. Leveraging my prior experience as a Nasuni customer, I bring a unique perspective that supports our commitment to exceptional service and customer satisfaction.● Validate Product Concepts: Collaborate with cross-functional teams to ensure new product and feature concepts align with market needs, ROI projections, customer experience goals, and strategic objectives.● Monitor Development & Resolve Issues: Track the engineering process to maintain schedule adherence, quality standards, and value delivery. Identify, triage, and resolve potential blockers, ensuring seamless progress.●Ensure Readiness for Delivery: Partner with marketing and support teams to finalize all prerequisites for product launch, aligning internal stakeholders and external communications.●Support Post-Launch Success: Track product performance post-launch, implementing corrective actions as needed to maintain customer satisfaction and optimize product success.●End-of-Life Planning: Plan and execute product retirement processes when necessary, managing the lifecycle to minimize customer impact and maximize efficiency.●Drive Communications: Develop and implement customer communication strategies for product releases and operational updates, ensuring clarity and relevance.By aligning technology with customer and business goals, I contribute to Nasuni’s mission of providing world-class hybrid cloud storage solutions and upholding customer satisfaction at every stage.

Philadelphia, Pennsylvania, United States

Drove strategic technology initiatives to support user experience and business goals across a global workforce. Led end-to-end implementations of digital tools and services to enhance collaboration, streamline communication, and optimize customer service.● Modernized Communication & Collaboration: Spearheaded enterprise-wide deployment of Zoom and Zoom Phone for 6,000+ users, cutting telecom costs by 60% while enabling remote and hybrid work across the US and UK.● Enhanced Reporting & BI: Directed the migration of 10K+ daily users to the Qlik SaaS BI platform, optimizing reporting efficiencies by 75% and enabling real-time insights across global markets with localized language and currency features.● Strengthened Customer Engagement: Launched a global clienteling service, integrated with Salesforce, that boosted incremental sales by 54% during the pandemic through personalized customer outreach.● Streamlined Workforce Management: Partnered with finance and workforce teams to develop a custom labor forecasting tool in Microsoft PowerApps, supporting a 5% reduction in retail labor costs.

Philadelphia, Pennsylvania, United States

Oversaw a team of 14 engineers responsible for maintaining and evolving corporate systems to meet strategic and operational goals. Championed cloud and infrastructure transformations to boost productivity and streamline enterprise operations.● Led Enterprise Migrations: Directed the transition of 7,000 mailboxes from Exchange to Office 365 and migrated 1.5+ PB of data to Nasuni cloud storage, ensuring seamless collaboration and data accessibility.● Standardized & Automated Processes: Developed PowerShell scripts and automated workflows, significantly reducing manual tasks and expediting project timelines.● Enhanced File Management: Migrated 5,000+ users’ file shares to OneDrive, delivering modern, secure, and easily accessible storage solutions aligned with remote work needs.● Strengthened Security & Compliance: Designed an updated identity management platform for 40,000 user accounts and deployed IBM BigFix for device compliance, supporting a secure, standardized user experience across endpoints.

Philadelphia, Pennsylvania, United States

Led a diverse IT team supporting faculty, staff, and students, focusing on operational improvements and technology alignment to enhance campus connectivity and experience.● Reduced Telecom Costs: Directed a campus-wide VoIP upgrade, porting 12,000 DIDs to new PBX systems and cutting annual telecom expenses by 85%.● Advanced Cloud Integration: Migrated 15,000 users to cloud-based storage, facilitating data access across multiple campus locations and improving user productivity.● Developed Talent Pipeline: Mentored interns in IT operations best practices, laying the foundation for future talent and supporting continuous learning within the team.