Paul Carpentier Email & Phone Number

Ottawa, Canada Area

Ottawa, Canada Area

Delivering and working on Revenue Assurance related projects:Reconciling Ordering to Billing systems for Residential, Business, and Wholesale.Covering on Price Increase and SoX compliance with a number of different billing systems across a number of Lines of Business.Supported a number of projects surrounding different products from Bell Canada and its subsidiary companies (Aliant) to help identify revenue leakage.Development in SAS EG 6.1, Oracle SQL Developer, Access, Excel, and Tableau 9.1

Ottawa, Canada Area

Ottawa, Canada Area

Delivering Sales Process and Enablement by actively managing and defining processes with New Products, New Tools, Campaigns to help streamline and drive Sales.Defining Project Charters, BRD's, and BPD's to bring projects through gating process. Defining RFP and RFI processes to help expedite BID process.Represent Client Executive, CSE's, Pre-sales, and Sales Support Management teams.

Ottawa

Project Manage projects for Bell Residential Services. Enhancing our online support articles to provide our customers with an interactive support model for easy trouble-shooting. Including research and implementation of Bell.ca articles.

Ottawa, Ontario

Part of a Business Intelligence Team that involves Market Analysis and Product knowledge support. Providing Solutions to Sales and Product teams to help deliver Business Intelligence through innovative thinking and creative datasets.Working with large datasets to provide Market level analysis on competition and Wallet share analysis.Providing customizable solutions to our product teams to decrease production time and save on Time management.Providing wholesale pricing to many different sales team across Quebec, Ontarion, Western, and United states.

Ottawa, Canada Area

A highly motivated Business Analyst professional having a solid experience in Operations, Training and Management positions within the telecom industry. Proven results with a high level of expertise in Analysis, programming, report creation within performance management.

Ottawa, Canada Area

A Strategic partner with several Operational, Product, and Executive level teams. Delivering results and analysis on key pain-point into their business. Providing self-serve tools and reporting analytics through Business Intelligence.• Developing key metrics and working closely with departments to identify which KPI's that would best help their project.• Providing front-end solutions in Excel and web-based reporting and scorecard views.• Providing Root-cause Analysis and assisting in both short-term and long-term solutions based on Analytical reporting.

Gatineau, Qc

Part of the Workforce Management group to help manage call center Vendor teams in resource utilization, to optimize resource occupancy and at same time ensure Service Level Agreement is met. • Analyze call volume trends; manage resources and utilizing Analytical approach to anticipate call volumes. Dealing with short-term and long-term forecasts and real-time occurrences to help drive decisions. • Provide analysis on a daily and weekly basis on how to optimize resources to help with customer experience and resource time for training. • Provide weekly Analysis on call volume trends, and variations while excluding outliners where we have no control on a short-term basis and create a recovery plan to help meet SLA. • Created a excel reporting Adherence report to help define week links within the call center, understanding outliners(Outages), controlled issues( Average Busy Time), constantly doing short-term rework with Erlang-C to help distribute volume to meet Service Level.

Diploma, Computer Science

Activities and Societies: This course was designed to touch different types of programming; C, C++, SQL, Vi Scripting, and Window Server.

Certification, Computer Applications