Paul Carson Email & Phone Number

Portland, Or, Us

Portland, Oregon Metropolitan Area

Oversees development and delivery of Continuing Education curriculum covering a wide spectrum of disease states that impact member population.Implementing delivery of innovative medication management tools to improve medication adherence and overall drug safety.Leads training for healthcare professionals, caregivers and members on content related to the pharmacy department, including trauma-informed care, motivational interviewing and current disease states.

Portland, Oregon

Managed project rollout and adoption training of electronic policy delivery initiative to national agency distribution channel, resulting in 100% paperless delivery.Designed and Implemented business unit’s workforce acumen development program resulting in 17% average score increase.Managed stakeholders and division leader-partners to develop product, service and distribution training programs for workforce development. Managed implementation of training program to support product launch and expansion of distribution channel into New York market.Developed and administered continuing education curriculum and compliance for national agency distribution channel.Lead business unit training initiatives – design, development and delivery of all training curriculum.Project Chair for workforce mentoring and leadership development program.

Designed, implemented and assessed training program effectiveness for field representatives and home office teams on Individual Disability products, contract and systems training.Developed e-learning curriculum implemented for national agency distribution channel. Improved needs-assessments for greater organizational performance and training effectiveness, increasing the use of e-learning methods.Achieved training effectiveness survey scores of 100% that delivery is engaging and useful to workforce development.Liaison for underwriting and new business management to assess and develop process efficiencies.Project Manager for policy increase option reporting revenue project. Served as President of The Standard’s Toastmasters club..

Designed and implemented revised systems training plan resulting in 36% improvement in contact center associate average-handle time.Instructed state property & casualty licensing training courses resulting in a 100% pass-rate for new hire contact center class.Field training instructor, responsible for service and systems training across western region.Project Manager for development of online instruction manual resource, responsible for administration and compliance of homeowner’s insurance procedures & underwriting content.Responsible for process and training communications across enterprise-wide distribution.

Bachelor Of Arts Degree, English

Intermediate/Advanced Motivational Interviewing Training Certification, Healthcare Patient Communication & Engagement