Paul Cole Email & Phone Number

Addlestone, Gb

Hertfordshire, Essex, London And Surrey

• Leadership accountability across a portfolio of 19 self‐storage facilities across the London area.• Reporting directly to the Executive Board and providing pivotal input into national, regional and area strategic planning.• Leading the regional team utilising motivational management techniques, coaching and mentoring to empower teams and driven employee engagement and retention.• Working collaboratively with location management teams to devise and execute strategies, business… Show more • Leadership accountability across a portfolio of 19 self‐storage facilities across the London area.• Reporting directly to the Executive Board and providing pivotal input into national, regional and area strategic planning.• Leading the regional team utilising motivational management techniques, coaching and mentoring to empower teams and driven employee engagement and retention.• Working collaboratively with location management teams to devise and execute strategies, business plans, targets and objectives designed to challenge teams and drive enhanced performance across multiple KPI metrics.• Managing HR and employee relations activities including talent pipelines, performance management, appraisals and objectives, recruitment, disciplinary, appeals and hearings.• Maintaining awareness and understanding of the industry landscape, competitor market and key profit drivers to augment regional business development opportunities and overall profitability.• Developing multi‐faceted strategies covering multi‐platform sales and marketing, operational compliance, budget controls, product launches and associated events.• Optimising operational, systemisation and service efficiency through the delivery of training and coaching covering brand standards, customer service, sales development, big data management and HSE protocols.• Continually reviewing regional performance and analysing service metrics to drive data informed growth plans.• Utilising analytical skills to collate and report management information and disseminate to senior teams. Show less

London, England, United Kingdom

• Managed all operations across a defined geographical region and worked with store‐based managers to drive the achievement of objectives, targets and KPI’s.• Embedded ongoing compliance with all regulatory and company policies and procedures and drove a continuous improvement ethos and implemented process and policy updates in response to area issues.• Promoted brand loyalty through the delivery of exceptional service and demonstration of customer relationship management… Show more • Managed all operations across a defined geographical region and worked with store‐based managers to drive the achievement of objectives, targets and KPI’s.• Embedded ongoing compliance with all regulatory and company policies and procedures and drove a continuous improvement ethos and implemented process and policy updates in response to area issues.• Promoted brand loyalty through the delivery of exceptional service and demonstration of customer relationship management techniques.• Ensured ongoing compliance with all health and safety regulations to ensure onsite safety and security maintained.• Gained full exposure across multiple business areas including acquisitions, property management, equity reviews, construction, design and build. Show less

London, England, United Kingdom

• Full operational and strategic management of the store environment, team and sales in line with overall corporate objectives and financial goals driving continued profitability while achieving store targets and KPI’s.• Devised and implemented business development plans to enhance operational achievements and drive revenue improvements by identifying additional sales opportunities.• Implemented protocols and policies to enable efficient risk management, security, health and safety and… Show more • Full operational and strategic management of the store environment, team and sales in line with overall corporate objectives and financial goals driving continued profitability while achieving store targets and KPI’s.• Devised and implemented business development plans to enhance operational achievements and drive revenue improvements by identifying additional sales opportunities.• Implemented protocols and policies to enable efficient risk management, security, health and safety and stakeholder communication.• Led store team to drive customer centric ethos and store profitability fostering the need for exceptional customer experience at all times.• Optimised resourcing levels through efficient scheduling and rota management.• Utilised customer relationship management skills to liaise directly with customers to understand their requirements and suggestions for improvements while taking ownership of customer complaints procedures.• Instilled an ethos of ownership and empowerment to enable individual decision making in line with customer’s needs. Show less