Paul Comley Email & Phone Number

Resource Planning professional with extensive knowledge and experience gained over more than 15 years of working within a multi-site financial services resource planning environment. Implementing short and long term plans and budget models to optimise efficiency and effectively manage cost. Trained in Lean methodologies to continuously improve processes and people. A flexible decision-maker with excellent analytical, negotiating and communications skills. Proficient with Workforce Management software (Aspect & Verint), Telephony software (Avaya & Vodafone/Cisco), Microsoft Office programs including use of pivot tables, charts and advanced formulae.Key areas of expertise include strategic planning with root cause/trend analysis focused on strategic goals, data gathering and reporting against key performance objectives, headcount management aligned with accepted budget cost, process mapping to identify the removal of waste from the value stream, leading and building high performing teams, prepare and present management information packs with supporting performance commentary