Project management and Field Supervision of the Telstra TFO Wideband contract in SA to ensure the Contractor workforce are accredited and compliant to meet the project demands. Enhance relationships with the client and contractors to ensure that the projects are delivered on time meeting all the KPI’s and within the expected budgets.

Project management and Field Supervision of the NBN CNI and NMRA Commercial agreements to ensure the field teams and Contractor workforce are accredited and compliant to meet the program of work. Enhance relationships with the client and contractors to ensure that the project is delivered on time meeting all the KPI’s and within the expected budget.

Project management of various NBN technologies and Commercial agreements to ensure the field teams are trained and equipped with the required fleet and tools. Building relationships with key stakeholders to ensure that the project is delivered on time and within the expected budget.

Responsibilities• Effectively liaised with key internal and external stakeholders to provide timely resolution to the customer; including CEO’s office, Corporate Affairs, TIO, Telstra Country Wide and Customer Resolution Group• Provided high level support and resolution for Stakeholders, customers and clients and first point of escalation for senior management to coordinate and resolve complex issues• Effectively applied key Telstra management policies and practices including WHS, Privacy, Equal Employment Opportunity, Telstra Business Principles and Customer Service PrinciplesAchievements• Took ownership of high profile customer impacting issues and escalations and managed through to resolution within set timeframes• Demonstrated ability to effectively manage disengaged customers to be advocates• Actively contributed ideas that have a significant positive impact on the team members and the business• Able to build rapport and negotiated with customers and contractors to obtain the best outcome• Demonstrated proactive ability to work autonomously with effective time management skills

Responsibilities • Managed leave approvals to ensure the business needs could still be achieved• Managed vehicle fleet including improvements, ordering fleet, tracking staff vehicle movements and changeovers.• Kept accurate records of all WHS documents and ensured staff were trained to meet all mandatory requirements• Effectively managed training requirements to ensure staff were able to meet the needs of the business and achieve KPI’s• Complaint management for field related issues including Public Liability investigations, ongoing complex fault issues and customer escalation requests• Contributed to business improvement and liaised with management to ensure staff achieved KPI’s and managed all operational changes developed procedures to implement to staff• Managed staff movement interstate during peak times, organising site access cards, GPS tracking of vehicles and liaising with peak load coordinators• Managed asset management (Autocert) complianceAchievements• Successfully planned and implemented a fleet upgrade to retrofit brake alarms to all the fleet resulting in all of the fleet being fitted within the set timeframe

Responsibilities • Compliance with fault rectification and installations to meet customer expectation• Carried out planned tickets of work associated with installation and maintenance of the copper network• Communicated with the customer at all times whilst striving to exceed customers’ expectations within the set timeframes• Followed all of Telstra WHS requirements whilst working and training staff on WHS• Worked with the Work Management centre to meet targets• Attended meetings to develop and mentor staff within my team• Experienced in the design, scope and completion of complex cable rearrangement in the network and use of the cable record system• ADSL level 2 and NBN specialist performing complex tasks• Installation and fault repair within the home and upselling of products and services to customersAchievements• Achieved 100% of KPI’s which was recognised by senior management team who gave me the opportunity to further my experience and knowledge through my secondment positions• Achieved top revenue raiser for the team by building our customer base and maintaining existing customers and pursuing all opportunities to grow revenue • Took ownership of high profile customer impacting issues and escalations and managed through to resolution within set timeframes• Built and maintained strong relationships with management, staff and all key stakeholders