Paul Cunningham Email & Phone Number

Kerhonkson, NY, US

New Paltz, New York

Four times "Manager of the Quarter," leads the HR team as regards Benefits, Workers Compensation, Affordable Health Care Act measurement and administration, New York State Paid Family Leave program management, Disability, I9 compliance, Flexible Spending Accounts, and oversees safety and risk management programs. Leads and supervises the HR office staff in.

Consultation for individuals and group needs, both in career and life, and mentoring for organization, communication and management processes. Provide customer service training, interim leadership, office organization and management, project management, life coaching, and career assistance (including resume and cover letter preparation), via general.

Lead the People and Culture team; developed policies and coordinated human resources activities for all Omega staff. Responsibilities included recruitment, training, and orientation for all staff, as well as the creation of essential forms, procedures and handbooks. Supervised the People and Culture year round staff, including the Housing Manager, Staff.

Promoted to Director of Hotel Operations to oversee the operation of the Recreation, Rooms, Security, and Spa divisions of the resort. Provided leadership in directing the departments of these divisions to fulfill the organization’s mission and service statements and to achieve company goals in accordance with the organizations’ Statement of Principles..

Promoted to Director of Recreation and Spa; direct oversight and responsibility for the successful operation of resort Recreation and the Spa at Mohonk Mountain House. Operating departments within purview include Spa, Fitness/Pool, Golf, Tennis, Stables, Ice Skating, Ski, Activities, Kids/Tykes, Barn Museum, and Group Recreation. Responsible for all.

Promoted to Spa Operations Manager to ensure the smooth operation of a brand new Spa at Mohonk Mountain House. Oversee a staff of over 100 persons in the Spa and Fitness/Pool areas, including the Spa Manager, Lead Fitness Instructor, Retail/Reception Supervisor, massage therapists, aestheticians, receptionists, reservationists, and cleaning personnel for.

Promoted to Assistant Director of Personnel to assist in daily operation, with seasonal levels of 350 to 650 full and part time employees, and to plan and produce on-going hospitality and skill training. Chairman of the Mohonk Mountain House Service Committee. Produced a needs assessment, that resulted in formation of committees to revitalize commitment to.

Promoted to Guest Relations Manager. One-person department, within the Rooms Operations Division, handling all guest correspondence, comment cards, compilation of monthly comment survey results and individual guest commentary. Hosted “Tea and Cookies” each day, remodeled the Guest Information Boards in the main lobby, compiled and presented a Mohonk.

Hired at Mohonk Mountain House to head a Food and Beverage Department that operates within the resort seven days a week, 18 hours each day, year round. Supervised a staff of ten full and part time employees whose duties included preparing and delivering meals to the guest rooms of a unique family ownedresort, producing and overseeing daily “Early Morning.

Manager, overseeing operation of 250 room family owned resort, including reservations, service desk, dining room, housekeeping, bar, kitchen, security, auditing, cashiering, and record keeping, reporting directly to owner. Directed Sales and Reservations offices in all aspects of reservations, bookings and follow through. Calculated and constructed.

Promoted to Assistant General Manager while directly overseeing the Front Desk operation. Duties included those listed below under Front Desk Manager, while handling guest complaints as they affected the Front Desk and other direct guest contact areas (Service Desk, Traffic, Dining Room, Cashiers). Reported directly to the General Manager and the.

Duties included handling problems and guest complaints, scheduling, reservations activity (forecasting, placing, availability, and processing) of both social and conventions guests, as well as convention billing, while overseeing a staff of thirty five full and part time employees. Responsible for hiring, firing and evaluating on an on-going basis..

Hired as Front Desk Clerk for processing and check-in. Promoted to Front Desk Supervisor after six months to oversee Front Desk activity.

Arts And Business

Accounting, Marketing, Liberal Arts, French, Painting, Travel/Tourism

Independent, French Literature, History And Culture