Paul Cunningham Email & Phone Number

Kerhonkson, Ny, Us

New Paltz, New York

Four times "Manager of the Quarter," leads the HR team as regards Benefits, Workers Compensation, Affordable Health Care Act measurement and administration, New York State Paid Family Leave program management, Disability, I9 compliance, Flexible Spending Accounts, and oversees safety and risk management programs. Leads and supervises the HR office staff in daily routines, record maintenance and employee follow up, including training, counseling and discipline.Manages Worker’s Compensation and ACA for a staff of 500-800, seasonally adjusted, working with the New York State Insurance Fund and various insurance carriers, and a member of the Safety Committee leading efforts to increase safety and reduce compensation costs. Directly involved in safety training, including Hazard Communications, Lull and Lift Training, Exposure Control (Bloodborne Pathogens), Respiratory Program, General Safety, and others.Oversees Benefits Administrator and HR Generalists, while supporting Employment and Training managers. Supervise weekly Orientation programs for all new hires, and plan and provide on-going employee trainings, employee events, and programming for staff development. Topics include Sexual Harassment, Diversity, and Defensive Driving training programs; staff classes include Zumba, Yoga, Meditation, and employee outings. Assist Accounting managers and staff as regards Payroll, Purchasing, AP, and AR. Interface with all other managers in the resort, including those within the Operations, Finance, Food and Beverage, Properties, Security, and Marketing departments. Assists with updating of all HR forms and handbooks, constructs HR procedure and policy documents, manage information in HR databases (Unifocus, ABRA, HRActions, Jobvite), lead administration of the HR offices, and plans employee events at the resort and trips for employees and their families off site.

Consultation for individuals and group needs, both in career and life, and mentoring for organization, communication and management processes. Provide customer service training, interim leadership, office organization and management, project management, life coaching, and career assistance (including resume and cover letter preparation), via general assessment of strategies for life and work.

Lead the People and Culture team; developed policies and coordinated human resources activities for all Omega staff. Responsibilities included recruitment, training, and orientation for all staff, as well as the creation of essential forms, procedures and handbooks. Supervised the People and Culture year round staff, including the Housing Manager, Staff Coordinator, the People and Culture Administrator, and the seasonal team, including the Float Manager, Staff Programs Managand discipline.er, People and Culture Administrative Assistant, and Staff Programs Coordinator and support personnel. Prepared and updated the Staff Guide to Policies and Procedures for all staff. Consulted legal counsel to ensure that policies complied with federal and state law, served as Senior Benefits Administrator, and acted as liaison to the Accounting Department in the handling of all insurance-related bills, payroll and all manner of HR support.Oversaw recruitment strategy, along with Staff Operations Coordinator and managed the recruitment budget for all staff, and recruited, hired and managed seasonal staff life coaches and counselors. Interviewed year round and full and part-time seasonal staff, providing skill assessment. Main contact for seasonal managers and staff Support, to provide mediation, counseling, termination, on-going management, and work flow. Prepared evaluations of the People and Culture team and worked with the team planning and participating in all staff events. Designed and implemented systems and forms for the department which included hiring materials for staff and managers, interview materials for the People and Culture team and seasonal managers, welcome/departure and orientation materials, feedback and evaluation forms, personnel files and paperwork, and e-mail/phone communications. Coordinated and lead meetings, prepared calendars for processes around work, arrivals, vacations, evaluations, department manuals and job descriptions, and budgets.

Promoted to Director of Hotel Operations to oversee the operation of the Recreation, Rooms, Security, and Spa divisions of the resort. Provided leadership in directing the departments of these divisions to fulfill the organization’s mission and service statements and to achieve company goals in accordance with the organizations’ Statement of Principles. Creates and maintains productive and working relationships with peers within the organization and positive relationships with guests. Directed budgeting processes, monitored and analyzed ongoing progress towards achieving financial goals and took corrective action as appropriate to respond to changes. Set and implemented staffing levels and standards, participated in recruitment, selection, training, and development of staff, monitored yield management practices, guest night volume, rates and effectiveness of marketing programs, review activities and services offered to guests, provided oversight for establishment of and conformance to protocols designed to protect safety and security of guests and employees, drove Spa revenue by optimizing treatment room occupancy and appropriate programming and scheduling, ensured Manager on Duty coverage while participating in weekend rotation, and represented the General Manager in their absence. Achieved a double digit reduction of labor and expense in areas under purview to date in fiscal year 2008 and 2009, while providing leadership for high level of guest service.

Promoted to Director of Recreation and Spa; direct oversight and responsibility for the successful operation of resort Recreation and the Spa at Mohonk Mountain House. Operating departments within purview include Spa, Fitness/Pool, Golf, Tennis, Stables, Ice Skating, Ski, Activities, Kids/Tykes, Barn Museum, and Group Recreation. Responsible for all aspects of the performance of these operations, including staffing, personnel administration, and guest satisfaction. Duties include budgeting, financial performance, safety and maintenance of equipment and facilities, programming and scheduling, and promoting usage and revenue growth. Develops and executes policies, procedures, plans and programming for all aspects of the operational departments within purview in accordance with Mohonk’s mission and service statements. Ensures compliance of all aspects of these operational areas with Mohonk management policies and practices and applicable governmental laws and regulations.

Promoted to Spa Operations Manager to ensure the smooth operation of a brand new Spa at Mohonk Mountain House. Oversee a staff of over 100 persons in the Spa and Fitness/Pool areas, including the Spa Manager, Lead Fitness Instructor, Retail/Reception Supervisor, massage therapists, aestheticians, receptionists, reservationists, and cleaning personnel for the 30,000 square foot building. Added to the resort in 2005, the Spa opened in August with a 60 foot indoor pool, new gym with Precor equipment (treadmills, ellipticals, weight machines, free weights), and 16 treatment rooms (10 dry, 4 wet, Hydrotherapy and Vichy rooms). Handled all operational issues daily, and acted as Spa Director upon her departure until the arrival of her replacement. Involved in on-going maintenance and operational issues, daily opening and closing of all areas of the Spa, promotional and marketing efforts, budgeting and forecasting, treatment and protocol development, treatment menu and pricing, and any other issues that affect the staff and operation of the area daily. Increased revenues within six weeks, leading the Spa team from a 32% budget deficit in August to completing the fiscal year in March approximately 10% ahead of budget. Proficient in Resort Suites, Spa booking and auditing software

Promoted to Assistant Director of Personnel to assist in daily operation, with seasonal levels of 350 to 650 full and part time employees, and to plan and produce on-going hospitality and skill training. Chairman of the Mohonk Mountain House Service Committee. Produced a needs assessment, that resulted in formation of committees to revitalize commitment to hospitality and service training. Responsibilities as chairman include setting agenda and facilitating bi-weekly Service Committee meetings, and production of monthly and annual service initiative programs promoting hospitality service to guests and staff members. Produced the Mohonk Mountain House Service Guide, revised and updated management manuals, policies and procedures, and constructed and delivered training sessions. Prepared nomination, based on leadership of program, for the NYSHTA “2005 Stars of the Industry” awards program, for which Mohonk Mountain House was awarded winner of “Guest Relations Category.” State winners competed in national “Stars of the Industry” program; Mohonk Mountain House awarded best program in “Guest Relations,” American Hotel and Lodging Association’s National “2005 Stars of the Industry.” Other duties include the production of a monthly employee newsletter, “Mohonk Bits”, presented the company’s “Orientation” process to all new hires, instituted safety training around the resort for all employees. organized and updatied MSDS and other safety related programs, assisting in all functions of the hiring process , and met with employees of all levels regarding varied issues. Attended Crestcom’s “Bulletproof Manager” training sessions, completing 24 modules designed to bring programs to Mohonk for management training, produced and took part in employee events served on several committees (Service Committee, In House Functions, Millennium Exhibits, House History), and participated in and produce annual employee “Art and Craft” sale and show.

Promoted to Guest Relations Manager. One-person department, within the Rooms Operations Division, handling all guest correspondence, comment cards, compilation of monthly comment survey results and individual guest commentary. Hosted “Tea and Cookies” each day, remodeled the Guest Information Boards in the main lobby, compiled and presented a Mohonk history slide show, “Mohonk: Then and Now”, conducted House History tours, and assisted all managers throughout the house as regarded guest complaints, issues and follow-up. Guest Relations Manager intervenes when issues arise to solve the guests’ problems and ensures that remedies or actions are taken to ensure reconciliation. Produced a monthly employee newsletter, “Mohonk Bits”, to emphasize the benefits of positive guest commentary, and drafted and produced responses to guest mail for the President of Mohonk, various Division Directors and for managers within the resort. Handled composition and distribution of guest literature, was responsible for production of daily prayer services, Sunday church services, weekly Catholic Mass, including the processing of booklets, signs and programs, and prepared weekly and daily notices for in-house physicians. Initiated training sessions for staff that included “Positive Language”, “First Impressions”, “Know Your Product”, “Experiencing Mohonk as a Guest”, and presented a weekly session at “Orientation” regarding the Guest Relations Program. Compiled a “Guest Relations Manager” manual that is used to train new Guest Relations Managers. Planned and assisted in construction of “Astrology-Transformation” weekend, including hiring of presenters and writing and production of brochures.

Hired at Mohonk Mountain House to head a Food and Beverage Department that operates within the resort seven days a week, 18 hours each day, year round. Supervised a staff of ten full and part time employees whose duties included preparing and delivering meals to the guest rooms of a unique family ownedresort, producing and overseeing daily “Early Morning Coffee” and “Continental Breakfast”, preparing guests amenities (i.e. gift baskets, fruit displays, etc.) for houseguests and group guests, providing setup, staffing and service for conference breaks and meals, in-room beverage service, and daily set-up and service for “Tea and Cookies” for all guests at Mohonk. Functions included those produced inside the resort and certain outdoor events (i.e. Garden Tea, Christmas Parties, Conference Group events on balconies, etc.). Compiled a “Room Service Manual”, with photographs, outlining all departmental responsibilities and set-ups, which are still used for training within Room Service. Presented “Tea Room” reconfiguration design for improved service and implemented format for beverage and meal breaks and room delivery tray and card set-up.

Manager, overseeing operation of 250 room family owned resort, including reservations, service desk, dining room, housekeeping, bar, kitchen, security, auditing, cashiering, and record keeping, reporting directly to owner. Directed Sales and Reservations offices in all aspects of reservations, bookings and follow through. Calculated and constructed seasonal rates and brochures. Personally took charge of all outstanding and/or overdue accounts. Directly oversaw and scheduled fifteen full and part time employees in the front office. Involved in the hiring, firing and scheduling in all departments of the resort. Responsible for research and formulation of new marketing, mailings and promotions. Personally attended to all guest complaints and commentary. Attended travel shows and exhibitions as sales representative for the resort. Solely responsible for all accident and loss claims involving the resort from the point of relaying the information to insurance carriers and/or lawyers and, when necessary, represented the resort at examinations before trial or hearings. Acted as liaison between the resort and its concessionaires in regards to their hours of operation, presentation of goods and services and in discussions of annual rental situations. Directed the activity of recreation departments, including a full time, year round activities schedule, hiring of various recreation personnel, and oversaw the operation of a year round Indoor Pool and a seasonal Outdoor pool. Wrote annual pool plans, as mandated by New York State, and insured the operation of both facilities in accordance with those plans, including locker rooms and a workout facility. Involved in the development and implementation of computer system and its program functions for reservations, cashiering, accounting, inventory, and receivable files. Gained experience in hard drive and disk drive functions, utilizing menu driven programming, MS-DOS, Windows, and other forms of programming.

Promoted to Assistant General Manager while directly overseeing the Front Desk operation. Duties included those listed below under Front Desk Manager, while handling guest complaints as they affected the Front Desk and other direct guest contact areas (Service Desk, Traffic, Dining Room, Cashiers). Reported directly to the General Manager and the Grossinger Family concerning the day-to-day operation of the resort, acting as their liaison in any and all capacities. Position included back-of-the house involvement, supervising Housekeeping and Food and Beverage areas.

Duties included handling problems and guest complaints, scheduling, reservations activity (forecasting, placing, availability, and processing) of both social and conventions guests, as well as convention billing, while overseeing a staff of thirty five full and part time employees. Responsible for hiring, firing and evaluating on an on-going basis. Reported directly to the Reservations Manager.

Hired as Front Desk Clerk for processing and check-in. Promoted to Front Desk Supervisor after six months to oversee Front Desk activity.

Arts And Business

Accounting, Marketing, Liberal Arts, French, Painting, Travel/Tourism

Independent, French Literature, History And Culture