Operations And Sales Support
CurrentIntercraft Flooring Group provides commercial flooring for clients in the government, corporate, health, Education sectors. Established for over 40 years now, Intercraft has been delivering exceptional quality of service in creating great flooring, as demonstrated by the repeat-customers we enjoy. We are renowned for timely completions and minimising disruption of working days.I am responsible for overseeing all aspects of our operations across project management (installation and estimating), sales and customer service. The majority of my time involves managing jobs and overseeing projects to make sure we are on track and that all project activities delivered are being achieved in a timely manner and to a high standard of quality. In addition to this, I regularly visit our existing customers, engage new business and provide quotes pertaining to new jobs. The key responsibilities of my role are:BUSINESS DEVELOPMENT■ Identify and evaluate new market and new target clients.■ Identify and evaluate specific new business opportunities.■ Achieve own sales target and lead team to achieve team target and overall company target.■ Initiate and complete proposals and presentation for new business opportunities.SALES MANAGEMENT■ Work with management team to develop and implement strategic sales plan.■ Monitoring customer preferences to determine the focus of sales efforts■ Planning and coordinating training programs for sales staff.■ Determining annual unit and gross-profit plans by implementing marketing strategies.■ Establishing sales objectives by forecasting and developing annual sales quotas for regions.■ Projecting expected sales volume and profit for existing and new products.PROJECT MANAGEMENT & COORDINATION■ Oversee and ensure the timely delivery of projects.■ Working closely with the installers to assist them with Issues.CLIENT MANAGEMENT AND ENGAGEMENT■ Servicing and maintaining existing relationships.