Paul Draper Email and Phone Number
Q1) Do you need a way to streamline interactions between your support and development teams? Q2) Are your software developers constantly being disrupted by requests for assistance from support? Q3) Are your support staff having problems getting quick responses to your customer's issues from developers?A) I could surely help you with all of that.I am a senior IT technician with a wide range of experience, over 21 years, in IT support and development. Able to work on own initiative and as part of a team. With proven leadership skills involving managing, developing and motivating teams to achieve their objectives. I have first-class analytical, solution design and problem solving skills. Excellent communication skills, both written and oral. And am able to remain positive and think of alternatives when under pressure. Whilst always dedicated to maintaining high quality standards. I am highly adaptable and can adjust quickly to different roles, due to my broad spectrum of knowledge and experience. I would be looking to fill a senior position, possibly with responsibility for the leadership of a team or projects.
Intelligent Performance
View- Website:
- intelligentperformance.co.uk
- Employees:
- 12
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Support Desk ManagerIntelligent Performance Dec 2020 - PresentGatwickRunning the support desk for a leading IT services company. Including ticket allocations, dealing with escalations, mentoring support technicians and organising site visits.
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Support TechnicianIntelligent Performance Sep 2018 - Dec 2022GatwickProviding call handling and remote support for issues including PC’s, hardware installations, Microsoft 365, Server maintenance, etcProvision of a first-rate technical service to IP’s customers ensuring the company’s standards of excellence are utilised and driving ‘customer delight’. Setting up new users on systems and create passwords etc.The first point of contact for all customers via telephone, e-mail, remote support and in person.
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Installation EngineerGlobal Freight Solutions Ltd May 2018 - Sep 2018United KingdomConfiguration and installation of the GFS logistics software for both new and existing clients. Providing 1st and 2nd line telephone support of GFS applications; PC maintainance, configuration and installation; internal helpdesk support. -
Software Development SupportBlackberry Feb 2008 - Sep 2017Maidenhead/Slough/EghamResponsibilities• Supporting customer facing analysts, internal IT and development staff.• Setting up and maintaining lab environments for testing and troubleshooting of issues.• Producing technical documentation containing detailed descriptions of new and existing functionality.• Act as a conduit between the support organization and enterprise software development.• Being the go to person when help is needed by anyone within the company in regards to my assigned area of specialization. For the last two years this has been MDM of iOS devices, which is a key area at BlackBerry.Achievements• Being the first to take on my role in the EMEA region, laying the foundation for those that followed, and building a bridge between the region’s support teams and development.• Providing technical solutions to POC customers to seal contracts and the purchase of high volumes of software licenses.• Achieving recognition as a Software Development Support Specialist.• Finding the root cause of many issues where others with a technical background had been struggling to do so. -
It Operations ManagerSony Dadc 2006 - 2008Southwater, West SussexI had responsibility for the networks, servers and workstations across multiple sites in the UK. I also had responsibility for the IT support staff at these locations. Planning and strategy were a key part of the role, as the change in company was due to a corporate takeover. And this meant that transition to different systems was necessary. -
It Operations And Network ManagerDeluxe Media, Inc. F/K/A Deluxe Digital Studios, Inc. 2003 - 2006Southwater, West SussexAfter a takeover by Deluxe Global Media Services I was promoted to Operations and Network Support Manager. I now had responsibility for the networks, servers and workstations across multiple sites in the UK and across Europe. I also had responsibility for the IT support staff at these locations -
System Support AnalystDisctronics Manufacturing Ltd 2001 - 2003Southwater, West SussexPromotion to System Support Analyst with a greater emphasis on the supporting of server based software, communications Hardware, network infrastructure and server hardware. I had responsibility for the upkeep and roll outs of new servers across multiple sites in the UK and across Europe. I was also responsible for backup strategies, disaster recovery and the housing of the equipment.
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Operational Support AnalystDisctronics Manufacturing Ltd 1999 - 2001Southwater, West SussexPromotion to Operational Support Analyst, a second line support role, which involved travel to multiple sites in the UK and across Europe. Supporting users with IT problems in a hands on capacity. Resolving computer hardware, software and networking issues.
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Helpdesk Support AnalystDisctronics Manufacturing Ltd 1998 - 1999Southwater, West SussexFirst line support, taking calls from users, creating support tickets, and providing assistance with IT problems over the phone. Also responsible for server backups and purchasing of computer equipment.
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Helpdesk SupportKing & Barnes Limited 1997 - 1998Horsham, West SussexFirst line support, taking calls from users and providing assistance with IT problems in a hands on capacity. Also responsible for AS400 system backups, inventory and purchase of consumables.
Paul Draper Skills
Paul Draper Education Details
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Mathematics And Computer Science
Frequently Asked Questions about Paul Draper
What company does Paul Draper work for?
Paul Draper works for Intelligent Performance
What is Paul Draper's role at the current company?
Paul Draper's current role is Experienced Support Analyst - Highly adaptable.
What schools did Paul Draper attend?
Paul Draper attended University Of Brighton.
What skills is Paul Draper known for?
Paul Draper has skills like Ios, Blackberry Enterprise Server, Blackberry, Data Analysis, Lotus Domino, Lotus Domino Administration, Ibm Certified, Microsoft Sql Server, Microsoft Exchange, Customer Service, Android, Lotus Notes.
Who are Paul Draper's colleagues?
Paul Draper's colleagues are Billy Roberts, Bartlomiej Mielecki, Steve Thompson, Grant Bean, Helen Florez, Grant Bean, David Symonds.
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