Paul E. Email & Phone Number

Washington, District Of Columbia, United States

• Manage the enterprise's hardware and software license inventory
• Conduct Staff training for new hires on how to use equipment
• Assist in installing and maintaining all software and hardware for workstations, share equipment, and backbone infrastructure.
• On board and off-board staff computer equipment
• Answer all level 1 issues reported to the enterprise help desk
• Test new hardware and software for suitability prior to deploying across the enterprise

Washington DC-Baltimore Area

Providing business owners with digital content for commercial marketing. Digital Photography, 6K Video Content, and Live Streaming.

United States

• Acted as technician by training, monitoring other technicians, and assisting in mentoring new employees
• Installing software for internal corporate clients
• Assisting and monitoring and resolving problems for clients that have computer issues
• Troubleshooting various client computers
• Sent emails, logging time and date of calls, answering incoming help desk service calls, and making outgoing calls visits desk side to resolve issues
• Installing desktops and relocation of… Show more

Rockville, MD

• Made routine phone calls to public school systems for survey studies contracted by the U.S Government
• Sent emails, logging time and date of calls, answering incoming calls, and make outgoing calls
• Filled paperwork for designated correspondent

Rockville, Maryland, United States

• Provided immaculate support and problem resolution for customers.
• Supported customers having data connectivity issues
• Displayed courtesy and strong interpersonal skills with all customer interactions.

• Developed and maintained expertise in a wide variety of electronics, computers, and computer-related merchandise
• Answered customer questions and addressed problems and complaints in person and via phone
• Helped customers select products that best fit their personal needs Educated customers on products and service offerings
• Accurately handled cash and credit transactions

Rockville, Maryland, United States

• Developed and maintained expertise in a wide variety of electronics, computers, and computer-related merchandise
• Answered customer questions and addressed problems and complaints in person and via phone
• Helped customers select products that best fit their personal needs Educated customers on products and service offerings

Bachelor Of Science - Bs, Management Information Systems, General, B

Bachelor'S Degree, Information Technology

Associate Of Arts (A.A.), General Studies