Paul E. Email & Phone Number

Washington, District Of Columbia, United States

• Manage the enterprise's hardware and software license inventory• Conduct Staff training for new hires on how to use equipment• Assist in installing and maintaining all software and hardware for workstations, share equipment, and backbone infrastructure. • On board and off-board staff computer equipment• Answer all level 1 issues reported to the enterprise help desk• Test new hardware and software for suitability prior to deploying across the enterprise • Manage loaner… Show more • Manage the enterprise's hardware and software license inventory• Conduct Staff training for new hires on how to use equipment• Assist in installing and maintaining all software and hardware for workstations, share equipment, and backbone infrastructure. • On board and off-board staff computer equipment• Answer all level 1 issues reported to the enterprise help desk• Test new hardware and software for suitability prior to deploying across the enterprise • Manage loaner devices Show less

Washington Dc-Baltimore Area

Providing business owners with digital content for commercial marketing. Digital Photography, 6K Video Content, and Live Streaming.

United States

● Acted as technician by training, monitoring other technicians, and assisting in mentoring new employees● Installing software for internal corporate clients● Assisting and monitoring and resolving problems for clients that have computer issues● Troubleshooting various client computers ● Sent emails, logging time and date of calls, answering incoming help desk service calls, and making outgoing calls visits desk side to resolve issues● Installing desktops and relocation of… Show more ● Acted as technician by training, monitoring other technicians, and assisting in mentoring new employees● Installing software for internal corporate clients● Assisting and monitoring and resolving problems for clients that have computer issues● Troubleshooting various client computers ● Sent emails, logging time and date of calls, answering incoming help desk service calls, and making outgoing calls visits desk side to resolve issues● Installing desktops and relocation of workstations● Filled paperwork for designated correspondent ● Maintaining all technical challenges for the team● Collect and record information on the issues each ● Reimaging desktops and laptops for new clients ● Assisted with various AI tools and applications such as Microsoft Dynamics, Microsoft Office, mobile applications issues, etc.● Setting up new tablets and restoring used ones. Show less

Rockville, Md

• Made routine phone calls to public school systems for survey studies contracted by the U.S Government• Sent emails, logging time and date of calls, answering incoming calls, and make outgoing calls• Filled paperwork for designated correspondent

Rockville, Maryland, United States

• Provided immaculate support and problem resolution for customers.• Supported customers having data connectivity issues• Displayed courtesy and strong interpersonal skills with all customer interactions.

• Developed and maintained expertise in a wide variety of electronics, computers, and computer-related merchandise• Answered customer questions and addressed problems and complaints in person and via phone• Helped customers select products that best fit their personal needs Educated customers on products and service offerings• Accurately handled cash and credit transactions

Rockville, Maryland, United States

• Developed and maintained expertise in a wide variety of electronics, computers, and computer-related merchandise• Answered customer questions and addressed problems and complaints in person and via phone• Helped customers select products that best fit their personal needs Educated customers on products and service offerings

Bachelor Of Science - Bs, Management Information Systems, General, B

Bachelor'S Degree, Information Technology

Associate Of Arts (A.A.), General Studies