Paul Eley Email & Phone Number

Hudson, Oh

Hudson, Oh

- Support and handle IT system issues reported by stores throughout the U.S., as well as corporate personnel.- Provide support for current production systems. Resolve problems and incidents in compliance with established resolution SLAs. Determine and document root cause of problems. Work to improve systems and processes to enforce simplicity, stability and efficiency.- Support technical standards and processes, including service methodologies and compliance standards. Proactively monitor environments in order to resolve issues in a timely manner.- Ensure timely escalation of issues by documenting the impact and urgency. Drive incident and problem resolution, including rationalization and prioritization. Capture all appropriate information needed for incidents that are unable to be resolved immediately.

Tracked incoming toll from various switches, and contacted applicable outside carriers when lapses in received toll occurred. Resolved trouble tickets in Remedy application concerning balancing discrepancies with toll received from various switches, as well as missing/late toll files. Maintained physical and digital documentation in regard to said trouble tickets. Analyzed data from numerous IBM mainframe reports, and applied this to aforementioned toll imbalances. Released/purged toll batches in CAMS production mainframe environment. Assisted co-workers with troubleshooting and resolution of PC-related issues. Worked in Unix environment to verify status of electronic files, and to manually process said files in the event of automation failures.

Jazz Studies - Saxophone

Jazz/Jazz Studies