Paul Evans Email & Phone Number

Edinburgh, Scotland, United Kingdom

Manage and support a team of technicians across a number of UK locations, ensuring a high level of service is maintained.- Ensure resources are allocated to deal with changing workloads- Train and develop staff- Work to improve departmental processes- Coordinate problem determination

Edinburgh, Scotland, United Kingdom

Responsible for providing high levels of support across a number of locations, as well as working to generate insight and improve departmental processes.- Perform all support duties as required- Create insight for department leadership team- Work on integrating technologies and processes across the bank- Provide leadership to colleagues - Deal with complex.

Edinburgh, United Kingdom

Act as IT contact for business stakeholders, provide IT support for Virgin Money Edinburgh office, support the business, and the executive team.- Support BAU incident and IMAC queue- Work with 3rd tier support to ensure services are maintained.- Perform Executive support- Work to analyse and improve departmental process- Conduct service improvement.

Edinburgh, United Kingdom

Provide desktop support for Virgin Money office in Edinburgh- Support BAU incident and IMAC queue- Provide Support for Video-conference and presentations- Perform Executive support- Assist with platform rollout- Support offsite events- Manage inventory of IT equipment

Edinburgh, United Kingdom

Providing support for a series of IT and facilities projects.- Perform BAU Deskside support- Catalogue equipment for disposal- Perform security checks on aged PC equipment, comply with security guidance- Assist with organisation of IT held stock- Carry out PC equipment surveys in support of deployment project- Support facilities for building power-down.

Edinburgh, United Kingdom

Contracting for Plan-Net, providing 2nd line support for the Edinburgh Pinsent Masons offices.- Perform Deskside assistance for over 250 employees.- Support bespoke applications- Providing support for AV requirements- Creating document bibles- Supporting Filesite, Bighand, Outlook, Office, Carpe Diem- Configuration and support for Cisco IP Telephony.

Edinburgh, United Kingdom

Working for IBM SSO, providing 3rd level Server support for BlackBerry function, both internally, and for a variety of Enterprise customers.- Provide support for user and server issues across 10+ International SO accounts.- Operate in highly sensitive enterprise level customer scenarios including Sev1 / MI.- Deliver successful change across complex.

Edinburgh, United Kingdom

Worked for IBM EUS, providing 1st / 2nd level support for the Diageo Edinburgh Park location. Often travelled overseas for various work related assignments.- Performed networking and patching tasks.- Support a variety of software on various Windows platforms.- Use Active Directory to control software deployments and resolve Bitlocker issues.- Acted as SME.

Edinburgh, United Kingdom

Performed technical support internally for IBM employees, supporting a variety of changing hardware and software platforms.- Supported network hardware, including Token Ring and Ethernet. - Configuration of switches as well as patching and cable routing.- Worked with 3270 network controllers, including configuration and problem determination- Supported.