Paul Evans Email & Phone Number

Edinburgh, Scotland, United Kingdom

Manage and support a team of technicians across a number of UK locations, ensuring a high level of service is maintained.- Ensure resources are allocated to deal with changing workloads- Train and develop staff- Work to improve departmental processes- Coordinate problem determination

Edinburgh, Scotland, United Kingdom

Responsible for providing high levels of support across a number of locations, as well as working to generate insight and improve departmental processes.- Perform all support duties as required- Create insight for department leadership team- Work on integrating technologies and processes across the bank- Provide leadership to colleagues - Deal with complex cross-team issues on behalf of internal stakeholders- Advocate for end users with complex requirements

Edinburgh, United Kingdom

Act as IT contact for business stakeholders, provide IT support for Virgin Money Edinburgh office, support the business, and the executive team.- Support BAU incident and IMAC queue- Work with 3rd tier support to ensure services are maintained.- Perform Executive support- Work to analyse and improve departmental process- Conduct service improvement analysis on an ongoing basis- Collaborate across competencies to deliver change- Coordinate problem determination efforts- Mentor colleagues, provide leadership- Deliver project work- Participate in cross-team AiS forums- Work to maintain IT service across various sites- Coordinate and collaborate with business partners and suppliers

Edinburgh, United Kingdom

Provide desktop support for Virgin Money office in Edinburgh- Support BAU incident and IMAC queue- Provide Support for Video-conference and presentations- Perform Executive support- Assist with platform rollout- Support offsite events- Manage inventory of IT equipment

Edinburgh, United Kingdom

Providing support for a series of IT and facilities projects.- Perform BAU Deskside support- Catalogue equipment for disposal- Perform security checks on aged PC equipment, comply with security guidance- Assist with organisation of IT held stock- Carry out PC equipment surveys in support of deployment project- Support facilities for building power-down activities- Work out-of-hours to support ongoing service improvement projects- Collaborate with 3rd level teams to resolve high severity issues,

Edinburgh, United Kingdom

Contracting for Plan-Net, providing 2nd line support for the Edinburgh Pinsent Masons offices.- Perform Deskside assistance for over 250 employees.- Support bespoke applications- Providing support for AV requirements- Creating document bibles- Supporting Filesite, Bighand, Outlook, Office, Carpe Diem- Configuration and support for Cisco IP Telephony- Executive support

Edinburgh, United Kingdom

Working for IBM SSO, providing 3rd level Server support for BlackBerry function, both internally, and for a variety of Enterprise customers.- Provide support for user and server issues across 10+ International SO accounts.- Operate in highly sensitive enterprise level customer scenarios including Sev1 / MI.- Deliver successful change across complex corporate IT infrastructure.- Participate in the planning and execution of service improvement projects.- Building, configuring and upgrading BES 4.x and 5.x servers- Perform account administration, including CBN and provisioning.- Participate in QA programmes to enhance efficiency of delivery.- Perform root cause analysis.

Edinburgh, United Kingdom

Worked for IBM EUS, providing 1st / 2nd level support for the Diageo Edinburgh Park location. Often travelled overseas for various work related assignments.- Performed networking and patching tasks.- Support a variety of software on various Windows platforms.- Use Active Directory to control software deployments and resolve Bitlocker issues.- Acted as SME for department knowledge-base.- Was a member of the QA team, assisted in performing root-cause analysis.- Acted as SME for BlackBerry handset issues across EMEA.- Coordinated and maintained server backup schedules. Controlled offsite archival processes- Worked with various hardware vendors to provide hardware support for servers,laptops,desktops.- Frequently worked overseas providing technical support for VIP's- Covered high level meetings in Scotland, performing executive support for the Board - Coordinated technical support for various international conferences- Supported AV requirements- Performed support for Video Conferencing- Worked to support disaster recovery testing in offsite location.

Edinburgh, United Kingdom

Performed technical support internally for IBM employees, supporting a variety of changing hardware and software platforms.- Supported network hardware, including Token Ring and Ethernet. - Configuration of switches as well as patching and cable routing.- Worked with 3270 network controllers, including configuration and problem determination- Supported OS2/Warp, Windows 3.11, Windows 95, Windows 2000 and XP.- Performed hardware rollouts and software deployments.- Supported MS Office & Lotus Suite- Acted as Deputy group leader for Scotland / NE England team.- Worked on department knowledge store.- Worked across various IBM locations- Supported external customers as required