I am a positive, ethical and dedicated Business Support professional, with extensive experience in the financial services sector. Combining expert knowledge with a strong understanding of end-to-end processes, I work calmly under pressure and persistently to achieve results and meet tight deadlines. I take accountability and have a proven capacity to quickly learn new concepts, policies and procedures, and enjoy developing expert knowedge to share with other team members. Highly resourceful and logical, I take an even-handed approach to complex issues and problems along with a ‘can do’ attitude, genuine empathy for those involved; and a focus on meeting outcomes for all parties. I assess situations quickly, and use initiative and intuition to ensure effective resolutions.Personable and engaging, my demonstrated collaborative and open style has enabled me to partner very effectively with a diverse range of teams and stakeholders to ensure highly satisfied customers. I am also experienced at working on behalf of staff and negotiating with management to ensure a satisfied workforce, through my selection as the Health and Safety Representative (HSR), Designated Work Group (DWG) at the Commonwealth Bank of Australia (CBA), under the Commcare System. I communicate persuasively and with impact to achieve outcomes, deal well with uncertainty and respond with agility to changing organisational needs.