Act as system implementation architect for large customer enterprise engagementsManage Business Process and Design Workshops to drive solution alignment with customer requirementsIdentify fit/gap for various facets of the implementation and prepare associated documentation, narrating outcomes and appropriate guidanceCapture and diagram critical business processes (i.e. order to cash, procure to pay, hire to retire, record to report)Support integration design between Vantagepoint and other 3rd party solution, focusing on business process support and alignment with overarching system design

Responsible for hiring, on-boarding, performance reviews, raise amounts and promotion consideration of a cross functional Sales Engineering (SE) teamParticipated in QBR planning and review meetings with sales leadership teamsPlayer/Coach role performing many of the day to day SE activities as a Sr. Solutions Engineer

• Performed detailed product demonstrations for clients and prospects, both virtually and in person• Conducted targeted discovery calls to properly align functional requirements to ERP capabilities• Managed sales strategies and product advice/approach for sales representatives • Attended sales and marketing trade shows and conferences• Responsible for completing requirements portions of RFPs• Developed and update demo scripts and demo databases

• Played a central role in Duff’s transition from Waterfall to Agile Scrum development methods• Managed the day to day activities business analyst teams• Assisted Comcast Corporation with property tax return processing and amendment filing

• Created and updated business requirements/use cases for several internal software development projects• Participated in daily Agile scrum development meetings across two week sprints• Developed effective working relationships across Agile team members to ensure proper story delivery

• Led the delivery of pre-sale discovery sessions and demonstrations to the development and execution of high level functional test planning• Analyzed and translated revenue recognition methodologies (SOPs) for clients such as eHarmony and Saleforce.com• Played an integral role in implementation planning and resource leveling• Fostered and communicated new product ideas and system enhancements

• Managed all aspects of the software implementation life cycle• Configured ERP software solutions to fit each firm’s business and operational needs • Created and managed project plan milestones and deliverables• Converted legacy system data in SQL Server• Mentored and developed new implementation consultants• Contributed to internal software design sessions

Systems Consultant March ‘99-April ‘01• Conducted client on-site visits for training and software implementation purposes• Documented data conversion requirements across various software platforms • Documented reporting requirements• Instructed internal and external training classes for general software set-up and usageTechnical Support Representative January ‘98- February ‘99• Responsible for a minimum of 10 calls a day with clients regarding general usability and on-going database maintenance issues• Administered Deltek’s client centric knowledge base• Wrote a quarterly troubleshooting article for the company newsletter