Paul Glowaky Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

As an Aftermarket Service Specialist, I am a key contact person for major accounts. I maintain a large database to track quotes, orders, and pricing. I manage relationships with customers byproviding excellent customer service. I meet deadlines provided by thecompany by managing workflow and prioritizing tasks.

Erie-Meadville Area

As Technical Assistant, my role consists of providing help desk support to end users, maintain the equipment inventory, setting up and troubleshooting video conference systems, maintaining service on equipment through contact with local vendors that we have partnered with, and general support as directed by the IT Manage and Training Coordinator.

Erie, Pennsylvania Area

As a Service Desk Technician, my role was to answer agent phone calls and resolve them or escalate them to a level two technician who could reach a resolution if I could not.

Erie County Technical School

As a Desktop Support Intern, I was responsible for streamlining desktop performance, upgrading wiring throughout the environment, developing infrastructure for software deployment, creating technical documentation, and managing the company help desk logs.

Associate'S Degree, Specialized Technology, 3.8

Associate Of Specialized Technology, Network And Database Professional

During my education, I learned the fundamentals of maintaining a corporate network. Education was focused in Cisco Routing and Switching.

Certificate In Computer Software Operations, Computer Software Operations

The focus of this program was to learn the operation of Microsoft Office suite.