Complete administrative duties such: Time card approvals, Payroll processing, Scheduling, posting open positions, prescreening candidates and setting interviews, new hire onboarding and training, assisting ASMs and Store Manager as needed. Special projects as assigned.

Act as a liaison between the Pro Service and Paint Departments creating symbiotic internal and external relationships. Build and maintain relationships with current and new customers. Educate customers on products and demonstrate painting best practices. Resolve customers’ potential objections and overcome their resistance in switching to Lowe’s products. Develop and redefine marketing strategy to increase paint and sundry sales. Seek out current and potential customers in the store utilizing the SMART customer service method, ensuring that the customer project needs are met and complete customer satisfaction is achieved. Work with Sherwin Williams representative in refining the Pro Paint Program, defining new methods and best practices for increasing sales. Create and submit weekly reports for store management regarding cold call, in store, email and telephone prospecting.

Responsible for all operations including finances, inventory, planning and execution of the business. I also completed all furniture repairs, design and create new pieces and re-imagine old items.

Responsible for all operations including intake of product, processing, pricing, sales floor rotation and all related back of house activities. Processed all accounts payable and receivables, including quarterly and annual tax preparation and reporting. Control all purchasing and supply activities. Negotiate lease terms, maintain and make repairs to the building and major systems. Worked with the President in developing marketing, pricing, and other business strategies.

Manage business operations in assigned divisions to achieve company goals. Evaluate division performance and recommend new strategies for performance improvements. Resolve business issues and ensure that all escalated issues are closed. Address business inquiries from customers and team members in a professional manner. Identify resources, assign workloads and manage schedules to ensure timely deliveries. Ensure that team work in compliance with company policies and procedures. Assist in employee recruitment, performance evaluation promotion, retention and termination activities Identify skill gaps and provide appropriate training to team. Develop and enforce best practices to ensure operational efficiency. Oversee staffing adjustments to obtain maximum productivity. Recommend cost-reduction initiatives while maintaining productivity and quality. Develop new business programs to meet productivity and revenue goals. Provide guidance to team members and monitor their performance, discipline and attendance on regular basis. Identify areas of improvements and concerns and accordingly develop action plans. Process client invoicing promptly and oversee business accounting processes.

Marketed products and services to commercial and residential clients. Worked closely with builders, contractors, business owners and operation/ facility managers to assess and develop competitive estimate specific to each unique application. Prospected for commercial and residential sales opportunities: including cold calling for new accounts and using online plan rooms.Managed all project duties for sold estimates: detailing, buyout, creating purchase order, checking order acknowledgments, submissions, scheduling delivery, installation and close out documents. Performed on-site evaluation and wrote estimates for residential customers.Sought sales opportunities and conducted cold call follow-ups.Assisted with technician scheduling, dispatch, customer service and general office duties.

Responsible for the development and execution of all company estimates, resulting in complete, accurate, timely, ethical and competitive cost proposals generating in project awards. Built relationships with team members and outside vendors. Collaborated with clients, general contractors, architects, engineers, subcontractors and other project teams to coordinate the project schedule, budget and delivery. Cultivated subcontractor and supplier relationships including seeking new relationships, answering inquiries and reviewing scopes of work. Assisted with project buyout as needed and assisted the Project Managers through construction to project closeout. Created project schedules for bids and assisted in pre-construction, offering assistance for technical plans, budget, risk assessments and other work as needed. Attended pre-bid conferences, site visits and managed bid day process and proposal submission details. Built, maintained and improved relationships with clients, team members and vendors. Reviewed and understand RFPs, plans and specifications.Maintained company bid schedule. Assisted with the development of the Initial Outfitting Software. Assist Project Management staff with project procurement. Maintained and update the Estimating Database.

Responsible for recycling center, trucks / delivery / logistics, facility management, construction related projects and several direct reports.

One of three Directors of Project Management on the Lead Team: Responsible for up to five direct report employees, consisting of a senior project manager, three project managers and an assistant project manager.Concurrently manage the same volume of projects (as when project manager) and supervise all daily activities of direct reports. Responsible for $4 million of my own projects and $13 million of direct report projects. Conduct bi-weekly project reviews with each employee, to ensure time lines are being achieved and provide guidance to ensure compliance with project and client requirements. Review employee performance and conduct quarterly coaching sessions, annual performance reviews and handled all performance issues from verbal warnings to dismissal of employees. Act as liaison between direct reports and client to resolve project issuesReports to the Senior Director of Project Management on status of employees, projects and advise of significant issues to executive management as warranted.Develop training schedule for all newly hired direct reports Interact with other department lead team members to refine inter-department processes to streamline work processesReview all direct reports returned submittals, draft summary of action items and coordinate with engineering department to facilitate submittal update.Work with other Director's to develop and refine departmental procedures.Assign newly sold projects to team members.

Performed estimating duties to develop complete, accurate and competitive project estimates.Read blue prints and interpret architectural and schematic drawings.Performed pre-bid site visit, with Pre-Construction Manager and Project Executive.Work closely with project managers post contract award to transition estimate to actual project.Assist superintendents with post bid buy out.Communicated and helped resolve problems with all members of the pre-construction team.Experienced in estimating and bidding Government projects. Utilize Gordian and Progen Software to build estimates for government proposals on Medical Job Order Contract (MEDJOC).Use On-Screen Take Off to complete estimate and build proposal in ProConstructor for Government proposals on Multiple-Award Task Order Contracts (MATOC).

Worked directly with the President with respect to the marketing function and client relations.Assisted the President in streamlining and implementing uniform processes. Developed and assisted in the implementation of office procedures. Assisted with project management duties. Implemented and ensured project management staff adherence to all processes.Managed entire administrative and estimating staff, including performance appraisals, discipline and termination.Responsible for prospecting, estimating and proposal preparation of all projects. Met with clients to review needs and prepare proposal.Standardized estimating procedures including tracking of completed estimates and reporting functions to Company President.Lead contact for General Contractors and clients.Provided preliminary budgets and prepared estimates.Contract administration through owner close out.

Managed commercial construction projects from estimation to owners' close out.Handled multiple projects simultaneously.Obtained and review submittals.Coordinated subcontractors' activities ensuring compliance with contract documents.Drafted, issued and review contracts.Developed monthly billings for projects.Monitored monthly expenses and review cost centers for profitability.Resolved issues during all phases of a project.Maintained paper flow to guarantee that deadlines are met.Prospected for new work and bidding opportunities.Managed field work force of exceeding 80 carpenters, apprentice carpenters and laborers.Performed job site inspections to measure progress and ensure a high level of performance.Ensured projects are completed in a manner to meet contractual obligations.Detailed and purchased all items necessary to complete a project.Released manufacturers and suppliers to production to meet project milestone progress schedules.Mentored new project managers and estimators.

Supervised up to six warehouse and driver employees ensuring a high level of performance.Responsible for staff employment cycle and performance management (hiring, evaluations, reviews, discipline, termination) of drivers and warehouse employees.Developed and implemented Standard Operating Procedure Manual for driver and warehouse employees.Reorganized and streamlined warehouse operations.Planned and scheduled internal and external distribution system.Purchased material for inventory and customers.Controlled and maintained inventory levels for all product lines.Secured necessary documentation to ensure company Department of Transportation (D.O. T.) compliance.Directed company's D.O.T. driver physical exam and drug testing program.Established a preventative maintenance program for company vehicles.Generated new policies and procedures and needed.Provided technical support to customers.Assisted with customer service issues as needed.