Actively seeking property acquisition and new build opportunities. Please make contact for details/information on how you can assist. Responsible for the management, compliance governance and operational aspects of over 100 HIQA registered supported housing properties specialising in care and support of people with Intellectual Disabilities in shared(Group Home) accommodation in partnership with Brothers of Charity Services Ireland. .

Providing a wide range of housing; repairs and maintenance management, construction, planning and development and social care advice, operational and strategic solutions to a wide variety of cross sector clients and organisations.Freelance consultancy work with organisations and individual clients. A range of projects including, acting as an advocate for clients via working in partnership with Social Housing Organisations, providing an introduction to affordable housing grants, property refurbishment, sourcing of labour and materials as well as developing, implementing and management of programmes. Liaison with clients’ Building Control. Bespoke advisory services and procurement specification E.G. kitchen and bathroom, below OJEU thresholds. Contractor on-boarding and training. Stepping in to provide project management support where appointed builders failed in delivery and or quality of works. Section 106 development consultancy; an example being on managing requirements which resulted in provision of an 18 and 90-unit social housing opportunites.

Interim cross tenure post responsible for full line management of 8 Housing Officers and their daily activities including tenancy management activities regarding tenancy obligations, quality assurance of works, sign up for empty homes and support for allocations and ASB management. Project managed the implementation of improvement methodologies bringing about service delivery improvements and increased customer satisfaction levels and cost saving outcomes. Responsible for ensuring robust activities by team members to achieve agreed service standards. Developed a new housing administrative support team; recruited new staff; introduced Customer Satisfaction Survey for the housing service resulting in the identification of staff training needs and led to introduction of managerial call back service.

Operational and performance management of multiple teams (Total 96 FTE's) with a £17.5million revenue budget in line with organisational financial standing orders. Various teams from Community Support to Housing Management, Community Development and Registered Care provision. Liaison with external and internal repairs providers on H&S, void inspections, developing void specification. Managed an Home Improvement Agency who provided specialist aids and adaptations works to public and private sector dwellings across Derbyshire. Recruiting, leading and developing a new team to deliver improved service provision in a compliance arena ensuring auditable checks within properties and schemes. Managing contractor performance. Management of properties and estates to maximise outcomes in a tightly controlled financial environment. Strategic development and implementation of service improvement plans. Translating departmental objectives into team EG. combining housing management with operational care and support roles in response to loss of direct funding. Translated Care Quality Commission KPI’s to individual targets to obtain Good status on all registered care services.Working in a collaborative, compliant manner to apply sector best practice housing services managing re-let times. Bringing a contracted Extra Care retirement living provision back in house through a direct award from commissioners. Developied an understanding with contractors and their supply chains the needs of vulnerable tenants during works. Provided support and guidance to empower team members to manage complex housing management situations, Supported application of safe methods of working and risk assessments (RAMS). Responsible for the management of assistive technology. Working with a client to help scope out requirements for assistive technology smart care app. Deputised for the Director of Housing and Support at events and strategic partnership groups EG Nottingham City Health & Housing forum.

Project management of all planned maintenance, reactive repairs and compliance works programmes on circa 9,000 supported and specialist housing units. Specification of design and procurement of specialist components for supported housing units' communal facilities as well as remodelling schemes. Managed K&B planned programmes with BO-SI specification designed. Managed M&E and compliance contracts.

Operational and performance management of team of 13 x Older Persons Housing and Support Managers and 5 x manual operatives providing service and support to a variety of vulnerable customers. Recruiting, leading and developing a new team to deliver improved service provision in a target orientated manner to maximise revenues in a controlled financial environment. Strategic development and implementation of service improvement plans and development of multi-agency networks to empower colleagues to control complex housing management situations. Income & Expenditure control. Implemented use of ‘Duty’ Subject Matter Expert rota in the customer service centre resulting in reduction of internal e-mail traffic as able to improve proportion of resolution for customers at first point of contact. Assisted with the development of budgets based on historical expenditure and identified service needs. Acted as primary link with Property Services for re-let activity and performance reducing overall void levels to 0.07% from 1.8% in a 2,500 property patch. Behavioural change through coaching and leading staff around positive practice on allocations; improving individual accountability and ownership by raising profile of voids and implementing a pre-termination process.

Housing management duties in mixed tenure developments including, Leasehold and service charge management, tenancy, void, repairs, ASB and income management coupled with resident involvement and multi-agency working and service contract performance management, customer service improvement as well as health and safety assessments and direct line management of estate based staff. Responsible for budget delivery. Partnership working with statutory agency partners in relation to crime and disorder and safeguarding of children and vulnerable adults.

Operational housing management duties in sheltered and supported housing units Mental Heath, Learning Disability Alcohol Recovery including but not limited to; tenancy, void, repairs, ASB and rental income management and service charge budgetary control, coupled with resident involvement, multi-agency working, customer service improvement as well as health and safety assessments and support of scheme based staff and services managed by agencies.