Paul Hutton Email & Phone Number

United Kingdom

United Kingdom

• In my initial role at Iron Mountain, I was responsible for the growth, leadership and management of the UK Digital business across 7 strategically located processing facilities. This role was hugely rewarding and.
• Responsible for the leadership and operational delivery of Iron Mountain’s UK Digital business across 7 strategically located UK sites.
• Expanded Iron Mountain’s UK Digital operating capacity by procuring, designing and standing up multiple large scale Digital processing facilities to support the delivery of Iron Mountain’s aggressive growth strategy.
• Full P&L & financial budgeting responsibility for the UK Digital business.
• Utilised an extensive industry network for talent acquisition to build, future proof and deliver the right structure and leadership team across the UK Digital business.
• Supported, mentored and guided the commercial team to enhance new business opportunities, our go-to-market strategy within the Digital space and cross function opportunities.

United Kingdom

• At Restore Digital, I headed up the Management and Leadership of the Digital Operation.This role was hugely rewarding, both through the challenge of running the Production facilities throughout the pandemic to deliver.
• Responsible for the leadership and empowerment of 450 FTE’s covering all end-to-end Production processing stages.
• Full P&L and financial budgeting responsibility & accountability.
• Management of the office environment (health and safety, security, Compliance and Data Protection) and recruitment.
• Contribute to securing new business wins by actively engaging in the sales process and presenting the implementation methodology, providing a tailored project approach, ensuring the businesses competency of smooth.
• Prepare and drive the overall implementation of Production projects across all geographies and departments, including Operations, IT, Customer Service and finance.

United Kingdom

• In my initial role at Restore Digital, I was responsible for leading operational improvement and change across the business. This was a hugely rewarding experience and provided me with the opportunity to play an.
• Designed, developed, and deployed multiple re-engineered processing steps for a critical multi-million pound client contract, improving end to end processing by removing bottlenecks, improving quality, and increasing.
• Responsible for leading Restore’s digitisation strategy, this includes managing supplier contracts, acquiring new equipment and planning for high volume seasonal contracts.
• Implemented LEAN initiatives across multiple sites, Including creating, developing and implementing the businesses Operational Blueprint, this included Process Efficiency, Visual Management and Process Confirmation.
• Created and implemented a standardised staff training & development programme across all operational sites, this included creating a BSI compliant training hub and the development of the Operational Skills Matrix.
• Provided operational support and thought leadership to the Ops Management team by delivering coaching, mentoring and support.

Wolverhampton, United Kingdom

• At EDM Group, I managed the Archive Services production site based in Wolverhampton that annually transforms over 300 million analogue documents to digital data through bulk document scanning and intelligent data.
• Responsible for the leadership of the Archive Services Production site, encompassing 170 employees across a wide variety of processing functions including Document Tracking, Document Preparation, Scanning, Data.
• Managing the office environment (health and safety, security), IT Infrastructure (Compliance and Data Protection) and recruitment.
• Developed a LEAN process improvement culture and developed digital visual management aids across multiple production sites and functions to drive productivity, remove variation in processes and improve profitability of.
• Managed the end-to-end project delivery of an NHS contract that included digitisation of 182 million medical records. This project was achieved on time and within budget over a 12-month period.

United Kingdom

• Responsible for managing and motivating operational teams across multiple sites to deliver back office support digitising all general customer correspondence from 190 RBS and 488 NatWest retail branches across the UK.
• Co-ordinate workflow and staffing levels to accommodate business campaigns.
• Delivered sustainable change and process improvement through LEAN & Six Sigma initiatives
• Drive performance across all functions within the operational sites to deliver internal/external SLA’s.
• Used key performance indicator metrics and LEAN visual management aids to motivate & develop staff during daily team huddles and process confirmations.
• Conduct monthly 1-2-1s, annual performance appraisals, create personal development plans and set challenging process work rates for staff to drive and sustain increased performance.

Liverpool, United Kingdom

• During the initial phases of implementing the in-house document scanning system within RBS group, I supervised a team that was responsible for implementing the workflow blueprint structure and platform that was then.
• Project management and Implementation.
• Liaised with release management to assist migration of program development and change into ‘live’ processing environment.
• Worked with the service transition team to document and agree service and operational level agreements underpinning processes adopted by various departments, maintaining compliance to FCA standards.
• Managed recruitment for multiple operational sites and provided full training to staff prior to the implementation of the new operating model.
• Acquired a broad range of technical skills/experience to enhance my personal knowledge and performance.

• My initial role at RBS group was within the Account Switching Unit, my duties included dealing with customer queries and complaint handling. This was an enjoyable role and gave me solid experience in dealing with a.
• Completed weekly call centre forecasting for RBS’s Account Switching Unit.
• Handled a high influx of inbound calls within a dynamic call centre environment.
• Provided effective and timely resolutions to a variety of customer queries.
• Provided customers with advice on a wide range of financial products and services that were directly relevant to their needs.
• Exercised strong interpersonal communication skills with customers and department colleges.