Paul Hutton Email & Phone Number

United Kingdom

United Kingdom

In my initial role at Iron Mountain, I was responsible for the growth, leadership and management of the UK Digital business across 7 strategically located processing facilities. This role was hugely rewarding and provided the right platform for me to develop and expand the UK Digital operation through organic and vertical growth, in addition to successfully delivering large scale public sector contracts and complex NHS digitisation programmes.Key Responsibilities & Highlights •Responsible for the leadership and operational delivery of Iron Mountain’s UK Digital business across 7 strategically located UK sites.•Expanded Iron Mountain’s UK Digital operating capacity by procuring, designing and standing up multiple large scale Digital processing facilities to support the delivery of Iron Mountain’s aggressive growth strategy during 2022 and forward vision for 2023.•Full P&L & financial budgeting responsibility for the UK Digital business.•Utilised an extensive industry network for talent acquisition to build, future proof and deliver the right structure and leadership team across the UK Digital business.•Supported, mentored and guided the commercial team to enhance new business opportunities, our go-to-market strategy within the Digital space and cross function opportunities.•Responsible for operational review, optimisation and sign-off of all new Digital business wins across the UK. •Member of the EMEA Leadership team & SME for the UK Digital business.

United Kingdom

At Restore Digital, I headed up the Management and Leadership of the Digital Operation.This role was hugely rewarding, both through the challenge of running the Production facilities throughout the pandemic to deliver essential services to the NHS, to developing and delivering our recovery strategy and imbedding new products and services for new customers and our existing client base.Key Responsibilities & Highlights • Responsible for the leadership and empowerment of 450 FTE’s covering all end-to-end Production processing stages.• Full P&L and financial budgeting responsibility & accountability. • Management of the office environment (health and safety, security, Compliance and Data Protection) and recruitment.• Contribute to securing new business wins by actively engaging in the sales process and presenting the implementation methodology, providing a tailored project approach, ensuring the businesses competency of smooth on-boarding.• Prepare and drive the overall implementation of Production projects across all geographies and departments, including Operations, IT, Customer Service and finance.• Establish, maintain and develop strong relationships with key customers at strategic, tactical and operational levels.• Hold regular customer review meetings to discuss progress, issues, mitigations to risks, and introduce service development opportunities.• SME for Innovation & Service Improvement• Member of Restore Digital’s SMT

United Kingdom

In my initial role at Restore Digital, I was responsible for leading operational improvement and change across the business. This was a hugely rewarding experience and provided me with the opportunity to play an integral role in designing and executing operational improvements and business strategiesKey Responsibilities & Highlights • Designed, developed, and deployed multiple re-engineered processing steps for a critical multi-million pound client contract, improving end to end processing by removing bottlenecks, improving quality, and increasing profitability by significantly reducing labour requirements and processing timeframes.• Responsible for leading Restore’s digitisation strategy, this includes managing supplier contracts, acquiring new equipment and planning for high volume seasonal contracts.• Implemented LEAN initiatives across multiple sites, Including creating, developing and implementing the businesses Operational Blueprint, this included Process Efficiency, Visual Management and Process Confirmation.• Created and implemented a standardised staff training & development programme across all operational sites, this included creating a BSI compliant training hub and the development of the Operational Skills Matrix.• Provided operational support and thought leadership to the Ops Management team by delivering coaching, mentoring and support.

Wolverhampton, United Kingdom

At EDM Group, I managed the Archive Services production site based in Wolverhampton that annually transforms over 300 million analogue documents to digital data through bulk document scanning and intelligent data capture.The client base was as diverse as the services provided and included multiple NHS Hospital Trusts, Nationwide and Lloyds Banking Group.Key Responsibilities & Highlights • Responsible for the leadership of the Archive Services Production site, encompassing 170 employees across a wide variety of processing functions including Document Tracking, Document Preparation, Scanning, Data Capture, Quality Assurance and IT Support.• Managing the office environment (health and safety, security), IT Infrastructure (Compliance and Data Protection) and recruitment.• Developed a LEAN process improvement culture and developed digital visual management aids across multiple production sites and functions to drive productivity, remove variation in processes and improve profitability of contracts.• Managed the end-to-end project delivery of an NHS contract that included digitisation of 182 million medical records. This project was achieved on time and within budget over a 12-month period.

United Kingdom

Responsible for managing and motivating operational teams across multiple sites to deliver back office support digitising all general customer correspondence from 190 RBS and 488 NatWest retail branches across the UK into a multinational workflow system within strict SLA timescales and budgets. During my time in this role i worked with Deloitte for a 12 month period to implement LEAN & Six Sigma initiatives across multiple document scanning sites at RBS and NatWest, this was a hugely rewarding experience and provided the opportunity to gain solid experience in LEAN management and business transformation. Key Responsibilities & Highlights • Co-ordinate workflow and staffing levels to accommodate business campaigns.• Delivered sustainable change and process improvement through LEAN & Six Sigma initiatives• Drive performance across all functions within the operational sites to deliver internal/external SLA’s.• Used key performance indicator metrics and LEAN visual management aids to motivate & develop staff during daily team huddles and process confirmations.• Conduct monthly 1-2-1s, annual performance appraisals, create personal development plans and set challenging process work rates for staff to drive and sustain increased performance.

Liverpool, United Kingdom

During the initial phases of implementing the in-house document scanning system within RBS group, I supervised a team that was responsible for implementing the workflow blueprint structure and platform that was then rolled out nationally to multiple processing sites. The aim was to bring RBS and NatWest’s UK retail branch network's processing work into the digital age, I played an integral part of the transformation.This was a challenging but highly rewarding opportunity, it enabled me to gain people management experience and also gave me the opportunity to deliver a cost effective end to end process to support the business and pro actively assist in process improvement and service quality.Key Responsibilities & Highlights• Project management and Implementation.• Liaised with release management to assist migration of program development and change into ‘live’ processing environment.• Worked with the service transition team to document and agree service and operational level agreements underpinning processes adopted by various departments, maintaining compliance to FCA standards.• Managed recruitment for multiple operational sites and provided full training to staff prior to the implementation of the new operating model.• Acquired a broad range of technical skills/experience to enhance my personal knowledge and performance.

My initial role at RBS group was within the Account Switching Unit, my duties included dealing with customer queries and complaint handling. This was an enjoyable role and gave me solid experience in dealing with a wide variety of customers. Key Responsibilities & Highlights • Completed weekly call centre forecasting for RBS’s Account Switching Unit.• Handled a high influx of inbound calls within a dynamic call centre environment.• Provided effective and timely resolutions to a variety of customer queries.• Provided customers with advice on a wide range of financial products and services that were directly relevant to their needs.• Exercised strong interpersonal communication skills with customers and department colleges.