Position Purpose:- Ensure the correct alignment of backoffice Teams on FCA technical procedures application- Check FCA issued procedures (Headquarter & local Markets)Authorities:- Support Project Manager in people management- Supervision of procedures applied in the integrated warranty platform- Decision of consistent sample of cases to be checked- Inform FCA markets of not compliant behaviorDuties and Responsibilities:- Support Team leaders in holding meetings with FCA local markets- Support Back office teams in case of critical technical issues- Provide training on procedures, FCA tools and systems in order to cover back office team lacks- Support Team leaders in performing internal quality checks on selected claims and pre- autorised requests reviewing results and evaluating eventual need in terms of training- Propose technical controls on warranty systems in case of emerging phenomenons- Check the availability and completeness of all necessary information to perform correctly the assessing and pre-authority activity- Alignment verification on processes applied by the high tecnical skilled assessors- Report to FCA central warranty department cases of relevant technical issues, detailing the phenomenon and involved amount- Provide feedbacks and informations to FCA quality department- Check local warranty practices applied by markets, collect informations and report practice and involved amount to FCA central warranty department. Review gap covering in case of procedure denial- Support Team leaders for a reactive implemetation of new issued warranty policies & procedures- Travel to the local markets in case of relevant and specific needs- Working in cooperation with the FCA warranty department to identify gaps and create the appropriate action plan- Work in cooperation with the back office and process managers to ensure consistency and technical alignment in the back office and field activities

Duties and responsibilities:- DB and Team workload distribution- Mailbox administration and communication with local Markets - High Cost Claim & critical case Management - Assessors alignment on documentation and decision making- Involving Team on critical issues detecting and investigation - Managing new processess and procedures update implementation- Feedback collection from daily assessing activities- Direct interface with IWS Business Intelligence and field personnel to prepare visits/Audits - Highlight to Business Intelligence deep focused analysis on potential critical issues- Direct contact to FCA field personnel for potential behavior on claims submission modes- Involved in periodic meetings with local Markets and FCA Headquarter- New team members training

Warranty claim assessment & pre-approval for FCA brands on IWS project.