Paul Mesa Email & Phone Number

United States

Tampa/St. Petersburg, Florida Area

• Managed an accounts receivable portfolio of $2.3 billion
• Recovered $5 million in post charge-off recovery through Attorney and 3rd party relationships
• Fostered teamwork within the department and collaboration with other areas
• Provided leadership, coaching, and encouragement to a team of 35 to achieve objectives
• Analyzed and created reports to highlight performance and manage risk
• Supported organizational initiatives and strategies as communicated by the Executives

Tampa/St. Petersburg, Florida Area

• Developed and implemented a call model to increase payments, reduce delinquency, and improve member service
• Trained and coached team members in call model tactics
• Worked cohesively with the supervisors in Collections, Repossession, and Loss Recovery to serve the membership, assist staff and to achieve goals and objectives
• Fostered a positive work environment, camaraderie, and competition

Tampa/St. Petersburg, Florida Area

• Trained and supervised new hires during their initial probationary period
• Provided continual coaching and development for approximately 90 team members
• Discussed and coordinated development of employees with their supervisors
• Monitored and provided feedback regarding overall performance to department managers
• Assisted as a Unit Manager to lead and supervise a team
• Developed and administered training exercises, both 1:1 and in groups to improve performance

Tampa/St. Petersburg, Florida Area

• Underwrote mortgages through various channels including: In-house refinances, mini-bulk, flow and automated underwriting software
• Approved and cleared stipulations, maintained lending guidelines and underwriting standards
• Completed a due diligence and thorough examination of borrower’s qualifications
• Awarded the recognition of Profitable Growth Star for the 3rd quarter of 2005

Tampa/St. Petersburg, Florida Area

• Successfully resolved homes in foreclosure through various loss mitigation solutions, including: forbearances, restructures, short sales, and deed in lieu
• Negotiated expenses with third parties to reduce commissions, junior liens, other closing costs

Tampa/St. Petersburg, Florida Area

• Effectively cured mortgage loans through successful negotiation and collection tactics
• Assisted borrowers in qualifying for various workout solutions offered to cure delinquency
• Achieved the highest organizational honor and was awarded the prestigious recognition of 4 Star Performer