At TechCycle, we’re reimagining trade-ins to power the circular economy. Our tailored solutions go beyond traditional buy-back programs, providing businesses with options from logistics support to comprehensive value chain evaluations that maximize device value, enhance operational efficiency, and drive incremental volume. The device trade-in market is substantial, with nearly 7.5 million devices left with consumers annually in the UK alone. TechCycle partners can unlock this volume potential, optimizing trade-ins while contributing to sustainable practices.

bolttech is an international insurtech with a mission to build the world’s leading, technology-enabled ecosystem for protection and insurance. Headquartered in Singapore, bolttech serves customers in 30 markets across North America, Asia and Europe.Successfully established and managed global Trade-In and Sourcing solutions in both EMEA and SEA regions from a greenfield situation. Led commercial and operational development, identified key strategic partners, and ensured business risks operated within the defined appetite.

Managed end-to-end supply chain activities, achieving cost reduction, and leading strategic initiatives in insurance claims, order fulfillment, warehousing, inventory, SKU management, and transport. Notable achievements include reducing insurance severity by 40% and increasing customer satisfaction (NPS) by 15%.

Transitioned to entrepreneurship, focusing on driving new product development and elevating customer experiences. Provided consulting services for companies like bolttech, Vodafone, and Westcoast Ltd.

Following the merger of Carphone Warehouse and Dixons Retail in 2016, forming this multinational electrical and telecommunications retail and services company, .Led strategic growth of the service business, managing a £50m+ budget, and spearheading transformative change across the repairs proposition and process. Introduced a same-day repair service and maximized the value of customer trade-ins and returns.

Led in-store operations activities, established a global Trade-In team, and significantly reduced Trade-In OPEX while increasing margin. Nominated for the Chairman's Shield Award in 2015.

Optimized after-sales function, managed repair and return strategies, and undertook a strategic review that delivered annual savings of more than £8m while maintaining customer satisfaction scores.achieved.

Working with the Marketing Directorate and Customer Experience teams in UK and India to define, develop and deploy insight driven solutions that increased Customer Experience, exposed operational inefficiencies and achieve financial targets.

Demonstrated over two decades of dedicated service, with Vodafone Group, the world's second-largest mobile-phone company. Equipped with comprehensive technical skills and extensive product knowledge acquired through training with industry giants such as Motorola, NEC, Nokia, and Panasonic. Progressed through a variety of pivotal roles, encompassing service, technical, logistics, and management functions. Successfully managed and provided leadership to fifty service centres, displaying adept organizational and managerial skillsUK&I Returns Manager Jul 2008- Sep 2010Enterprise Logistics Manager Jun 2002 - Jul 2008Technical Services Manager Oct 1994 - May 2002Service Manager Nov 1993 - Oct 1994Repair Engineer Jan 1990 - Nov 1993Installation Technician May 1987 - Jan 1990