• Provide technical, business consulting and product expertise to customers enabling comprehensive solution to be delivered to the market• Facilitate technical discussions and white boarding for project integrations and technical solutions from one to many technical applications• Determine the scope of the implementation technology solution and the resources required to successfully complete• Identify use cases, roles and other business requirements for each project• Develop/code technology solutions to clients for integrations, product extension and enhancements• Ensure sales, account management, and support have appropriate tools to sell and support the Professional Services offerings including the creation of customized workflow and system data flow diagrams• Produce and manage client-facing documentation• Conduct implementation pilots and help customer envision final solution• Train new clients on the essentials of systems to get them started on implementations• Ensure timely and accurate billing in coordination with Finance Department• Identify areas for process improvement within the Professional Services organization and make recommendations to Management• Produce technical proposals• Develop risk mitigation plans

Provide hands-on training tailored for the production environment to corporate IT departments on crucial technologies like Microsoft Windows Servers & System Center, VMWare, Virtualization, and Cloud Computing.

• Recruited as a Tier 2 Support Engineer to provide escalated support and resolve tickets that Tier 1s are unable to resolve in a timely manner.• Responsible for onboarding new managed services clients.• Take part either as a team or solo in project planning, implementation and support.• Create, Update and Respond to ticket requests either via email or phone.• Perform advanced troubleshooting and updating knowledge bases articles with solutions performed.• Recognize and escalate difficult technical issues to appropriate senior resource.• Able to multi-task and work on different issues at the same time.• Respond to emails and phone calls with professional and timely responses.• Provide world class customer service while helping customers.• Handle incoming tickets and provide clients with updates.

Develop and provide solutions and procedures for best practice implementations to customers. Set standards, installation guidelines, maintenance and verification/auditing documentation of systems solutions, as well as providing technical support to customers regarding ongoing solutions.

Contracted to set up a fully functioning IT department with the relevant systems and procedures to support business operations.

Senior Level 2 Engineer in charge of managing and maintaining the virtualized server environment, ensure maximum uptime, and support 1,200+ desktop users. Evaluate, monitor, and enhance the IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality, and system integrity. Also, act as an escalation point and trainer for level 1 engineers and interns.

Administered and monitored the Windows environment, LAN, WAN, VPN, the Virtualized environment, Network security, Exchange servers, O365, AD, DNS, DHCP, WSUS, Wireless network, Load Balancers, High Availability, and Disaster Recovery.

Consulted with client companies to provide Microsoft solutions along with strategic planning and project leadership over systems migration, configuration, administration, upgrades and troubleshooting initiatives.

Computer service and maintenance, networking and performing backups.Applying operating system updates, patches, and configuration changes. Installing, assembling and configuring computer hardware and software, network infrastructure and peripherals such as printers.Troubleshooting computer systems; hardware and software, e-mail and network.Helpdesk support.