Paul Murphy Email & Phone Number

Traverse City, Mi, Us

Traverse City, Michigan, United States

Traverse City, Michigan, United States

Grand Rapids, Michigan

Test, maintain, and monitor programs and systems, including coordinating the installation of new programs and systems.Troubleshoot program and system malfunctions to restore normal functioning. Consult with management to ensure agreement on system principles are met and report results of updates and changes.Develop, document and revise system design procedures, test procedures, and quality standards. Coordinate and link the computer systems within an organization to increase compatibility and so information can be shared.Projects: Convert menu based phone system to natural language.

Greater Grand Rapids, Michigan Area

Analyze, research and process discrepancies between expected system results and actual results. Manage production support issues originating from the telemarketing center and the service center. Analyze on-line report systems to identify and reconcile processing inconsistencies, Coordinates, researches and processes complex, technical project work and verifies results.Projects: SME for implementation of new CRM system for call center reps. Data & reporting, workflow, and tester.

Portland, Oregon Area

Assisting Farmers' agents and customers with applying proper underwriting principles to maintain compliance with guidelines and regulations regarding property and casualty policies in force. Pilot team member for chat implementation for Farmers.com help.Idea of the quarter: Future effective ID cards displaying on Farmers.com website.Employee of the Month

Portland, Oregon Area

Sold various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, or specialized policies, such as marine. Interviewed prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage. Called on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries. Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.

Portland, Oregon Area

Inspected and tested ink sticks, planned inspection process, and record results. Adjusted, repaired, or replaced electrical or electronic component parts to correct defects and to ensure conformance to specifications. Consulted with supervisors and engineers to plan and review work activities, and to resolve production problems. Trained new employees on process’ and specification requirement of each product.

Costa Rica

Instructed ESL (English Second Language) Treasurer of community and school events. Headed the Teacher Support CommitteePlanned presentations, lectures, class discussions, and demonstrations. Correlated and planned activities with teachers and students; such as a school basketball club.

Greater Grand Rapids, Michigan Area

Supervise and coordinate the activities of production and operating workers, such as inspectors, precision workers, machine setters and operators, assemblers, fabricators, and plant and system operators.Adjusted, repaired, or replaced electrical or electronic component parts to correct defects and to ensure conformance to specifications.Trained new employees on process’ and specification requirement of each product.Read and interpreted schematic drawings, diagrams, blueprints, specifications, work orders, and reports in order to determine materials requirements and assembly instructions.Consulted with supervisors or engineers to plan and review work activities, and to resolve production problems.

Master Of Business Administration (M.B.A.), Project Management

Bachelor Of Arts - Ba, Business Administration, Management And Operations