Paul Nelson Email & Phone Number

Barrie, Ontario, Canada

• Highly motivated and skilled at working one-on-one with customers to provide them with an exceptional and engaging sales experience. • First point of contact to uncover customer wants and needs in a premium brand spa • Exceled in both a team and store-based environment as well as individual sales performance.

Barrie, Ontario, Canada

• Highly motivated and skilled at delivering excellent customer experience through diagnosing, repairing, and maintaining Wellness Shop customers' wellness products including hot tubs and swim spas. • Able to make repairs efficiently and accurately on the first visit, driving revenue and meeting targets through suggestive on-site selling and ultimately delivering a world-class customer experience at every interaction.• Completed scheduled preventative maintenance services in compliance with company operating procedures and standards.• Working knowledge of electrical and plumbing techniques.• Inspected equipment to ensure adequate performance using diagnostic procedures to determine the fault, making the appropriate repairs, and recording all diagnostics and service notes.• Adjusted equipment and repaired/replaced defective parts, components, or systems according to the scope of work.• Provided customers with a summary of completed work as well as suggested items via our multi-point inspection report• Met and exceeded revenue targets by taking every available opportunity to suggest the best-matched services and products to customers’ needs• Accountable for metrics & KPIs (Key Performance Indicators) and taking proactive steps to improve them against personal and company standards.• Performed weekly inventory checks and replenishments.• Performed light vehicle maintenance checks and repairs. • Adhered to company operating procedures at all times

Barrie, Ontario, Canada

• Responsible for overseeing the day-to-day warehouse operations including staffing, training, order fulfillment, and delivery fleet following company policies and OHSA. • Key holder, responsible for the opening, closing, and security, as well as daily set up of warehouse operations.• Responsible for inventory control, daily reports, and scheduling of staff truck deliveries and pickups.• Continually contributed to working as a valuable team member toward a common goal.

Midland, Ontario, Canada

• Responsible for securing new leads and business by booking appointments, follow up, and meeting with prospective clients.• Consistently exceeded client expectations with personalized service and care.• Responsible for building social media presence as a sales and digital marketing strategy.• Attended sales meetings, training sessions, and group goal-setting sessions.• Continually contributed to working as a valuable team member toward a common goal.

Toronto, Ontario, Canada

• Managed day-to-day ground operations in a fast-paced, unionized work environment consistently meeting tight time constraints.• Experience in managing a unionized workforce and working with collective agreements.• Monitored individual and group performance while coaching, leading and mentoring employees.• Interacted with individuals at all levels of the organization.• Performed daily safety audits to ensure Standard Operating Procedure and Transport Canada compliance.• Lead accident and incident investigations, responding to emergency situations, preparing reports.• Worked with both care and leadership to be a role model and an example to employees.• Member of the ERT (Emergency Response Team) in the event of an aircraft emergency.

Toronto, Ontario, Canada

• Performed safe handling of aircraft during inbound and outbound flights working in all weather conditions.• Operated heavy machinery (including tractors, tow equipment, loaders, and snow removal) to carry out work duties while strictly adhering to safety and company standards.• Loaded/off-loaded cargo and baggage with care, reducing baggage loss/damage, and serviced priority 1st class. • Expert in the safe loading of dangerous goods, following Transport Canada rules, regulations, and guidelines. • Accountable for carrying out all dispatch operations, and coordinating resources and staff to meet operational needs. • Hand-selected by the Executive Leadership Team to work as an Acting Ramp Customer Service Representative.• Promoted several times due to outstanding performance and work ethic, took on multiple higher-level responsibility roles including Manager-in-training, Connection Baggage Lead, and Outbound Baggage Lead.

Toronto, Ontario, Canada

• Created an exceptional client experience by fulfilling, understanding, and exceeding client expectations.• Responsible for acquiring new business, meeting with potential clients, client and supplier contract preparations and negotiations, maintaining business relationships, and trade show brand representation.• Strategic thinker responsible for day-to-day operations and success of a business.• Responsible for implementing marketing strategies, managed and maintained several social media accounts while promoting company’s brand and image and maintaining brand consistency.

Mississauga, Ontario, Canada

• Operated various motorized vehicles and machines including backhoes, loaders, tractors, lawnmowers, snow blowers, etc.• Responsible for performing general labour and construction duties as well as property maintenance including tree pruning, landscaping, grass cutting, property cleanup, repair, deck building, and rough carpentry.• Offered reliable and quality handyman services including property maintenance, simple repairs and home improvements, and various home projects: - Minor renovations and home improvements - Yard clean up and property maintenance - Junk and trash removal - Power washing - Home repairs - Installation of light fixtures, ceiling fans, shelves, TV mounting, etc. - Gutter/window cleaning - Drywall repair and installation - Door and window installation - Painting - Deck, Shed, fence installations - Furniture assembly.