Paul Njau Email and Phone Number
"I bring a wealth of expertise as a seasoned Customer Support Executive, equipped with comprehensive training in adeptly handling diverse customer service scenarios. My skill set encompasses providing technical assistance, addressing billing inquiries, and resolving product or service-related concerns.With a knack for establishing robust connections with customers, I thrive on effective collaboration with colleagues and consistently provide unwavering support to ensure customer satisfaction and foster loyalty.In my role as a Virtual Customer Success Representative, my unwavering commitment revolves around delivering exceptional customer service experiences. I am dedicated to ensuring every interaction with the company is not just satisfactory but leaves a lasting positive impression on our valued customers."
I&M Bank Ltd
View- Website:
- imbank.com
- Employees:
- 941
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Customer Support RepresentativeI&M Bank Ltd Jul 2023 - PresentNairobi County, KenyaI use the following Systems in daily activities at I&M:FINACLE Core CRM, WAY-4, I&M APP Admin, DMS systems, MPESA Financial portal, and HootSuite –social media management system.OTHER DUTIES.• Handling and resolving erroneous Transactions, and incident reporting• Handling and responding to cx queries & complaints• Educating customers about the bank's products/sales• Generating Credit, Debit, and prepaid card statements using Excel.• Email handling -
Customer Service AgentCci Kenya Jun 2022 - Apr 2023Nairobi County, Kenyaworked for Shutterfly.com, Shutterfly campaign.-Used Salesforce CRM-Answering questions about a company's products or services.-Processing orders and transactions.-Resolving issues and troubleshooting technical problems.-Delivering information about a company's offerings.-Providing proactive customer outreach.-Handling customer complaints.-Collecting and analyzing customer feedback -
Order ManagerPostafly.Com Feb 2022 - Sep 2022Kabete, Kiambu, Kenyahttps://postafly.com/enPreparing, Packaging & Delivering orders.listing orders in Excellprinting Address labels with publisher
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Teaching Bible PrinciplesJw.Org Jan 2019 - Sep 2022Kenya
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Self EmployedCafe Mocha Cyber Nov 2018 - Sep 2022Githurai Kenya.computer competencies e.g. printing, scanning, photocopy, email services, excel,publisher, MS Word..• Organizing and planning skills• Presentation and communication skills• Telephone etiquette• Stamina and resilience• Teamworking abilities• Effective communication and interpersonal skills• Multitasking and workload prioritization
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Online WriterUpwork Nov 2019 - Dec 2021Kenya -
Sales EmployeeImart Supermarket Feb 2017 - Apr 2017Utawala, Nairobi
Paul Njau Education Details
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Zetech UniversityCertificate -
French Language And Literature
Frequently Asked Questions about Paul Njau
What company does Paul Njau work for?
Paul Njau works for I&m Bank Ltd
What is Paul Njau's role at the current company?
Paul Njau's current role is Customer Support Representative/Customer Support/ Customer Relationship Manager (CRM).
What schools did Paul Njau attend?
Paul Njau attended Zetech University, Alliance Française De Toulouse.
Who are Paul Njau's colleagues?
Paul Njau's colleagues are Flora Waitara, Lilian Murimi, Faith Ochieng, Grace Muthoni Murimi, Alec Luseno, Lillian Njeru, Shaban Hawa.
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