Paul Njau

Paul Njau Email and Phone Number

Customer Support Representative/Customer Support/ Customer Relationship Manager (CRM) @ I&M Bank Ltd
nairobi, nairobi area, kenya
Paul Njau's Location
Kasarani, Nairobi County, Kenya, Kenya
About Paul Njau

"I bring a wealth of expertise as a seasoned Customer Support Executive, equipped with comprehensive training in adeptly handling diverse customer service scenarios. My skill set encompasses providing technical assistance, addressing billing inquiries, and resolving product or service-related concerns.With a knack for establishing robust connections with customers, I thrive on effective collaboration with colleagues and consistently provide unwavering support to ensure customer satisfaction and foster loyalty.In my role as a Virtual Customer Success Representative, my unwavering commitment revolves around delivering exceptional customer service experiences. I am dedicated to ensuring every interaction with the company is not just satisfactory but leaves a lasting positive impression on our valued customers."

Paul Njau's Current Company Details
I&M Bank Ltd

I&M Bank Ltd

View
Customer Support Representative/Customer Support/ Customer Relationship Manager (CRM)
nairobi, nairobi area, kenya
Website:
imbank.com
Employees:
941
Paul Njau Work Experience Details
  • I&M Bank Ltd
    Customer Support Representative
    I&M Bank Ltd Jul 2023 - Present
    Nairobi County, Kenya
    I use the following Systems in daily activities at I&M:FINACLE Core CRM, WAY-4, I&M APP Admin, DMS systems, MPESA Financial portal, and HootSuite –social media management system.OTHER DUTIES.• Handling and resolving erroneous Transactions, and incident reporting• Handling and responding to cx queries & complaints• Educating customers about the bank's products/sales• Generating Credit, Debit, and prepaid card statements using Excel.• Email handling
  • Cci Kenya
    Customer Service Agent
    Cci Kenya Jun 2022 - Apr 2023
    Nairobi County, Kenya
    worked for Shutterfly.com, Shutterfly campaign.-Used Salesforce CRM-Answering questions about a company's products or services.-Processing orders and transactions.-Resolving issues and troubleshooting technical problems.-Delivering information about a company's offerings.-Providing proactive customer outreach.-Handling customer complaints.-Collecting and analyzing customer feedback
  • Postafly.Com
    Order Manager
    Postafly.Com Feb 2022 - Sep 2022
    Kabete, Kiambu, Kenya
    https://postafly.com/enPreparing, Packaging & Delivering orders.listing orders in Excellprinting Address labels with publisher
  • Jw.Org
    Teaching Bible Principles
    Jw.Org Jan 2019 - Sep 2022
    Kenya
  • Cafe Mocha Cyber
    Self Employed
    Cafe Mocha Cyber Nov 2018 - Sep 2022
    Githurai Kenya
    .computer competencies e.g. printing, scanning, photocopy, email services, excel,publisher, MS Word..• Organizing and planning skills• Presentation and communication skills• Telephone etiquette• Stamina and resilience• Teamworking abilities• Effective communication and interpersonal skills• Multitasking and workload prioritization
  • Upwork
    Online Writer
    Upwork Nov 2019 - Dec 2021
    Kenya
  • Imart Supermarket
    Sales Employee
    Imart Supermarket Feb 2017 - Apr 2017
    Utawala, Nairobi

Paul Njau Education Details

Frequently Asked Questions about Paul Njau

What company does Paul Njau work for?

Paul Njau works for I&m Bank Ltd

What is Paul Njau's role at the current company?

Paul Njau's current role is Customer Support Representative/Customer Support/ Customer Relationship Manager (CRM).

What schools did Paul Njau attend?

Paul Njau attended Zetech University, Alliance Française De Toulouse.

Who are Paul Njau's colleagues?

Paul Njau's colleagues are Flora Waitara, Lilian Murimi, Faith Ochieng, Grace Muthoni Murimi, Alec Luseno, Lillian Njeru, Shaban Hawa.

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