Paul Olphert Email & Phone Number

Saintfield, Gb

Lisburn, Northern Ireland, United Kingdom

Integration Engineer, HL7 Project Lead and analyst connecting Pathology Laboratory Information Systems with private and public health services

Lambeg, Northern Ireland, United Kingdom

HL7 Project LeadResearch And Development leadTechnical AnalystIntegration EngineerSoftware DeveloperHelp develop best practices in customer engagement, time management, planning, engineering and implementation and mentor the team in these areas. Drive and maintain KPI's for the team.Contribute to key designs alongside working SME expertise as needed, in all areas of integration and service functionality in the solution.Participate in the over-arching enterprise architecture which integrates multiple vendor workstreams across a range of target platforms in a manner, to allow the initiation, flow, processing and management of data flows in a secure and reliable manner.Contribute to innovative, maintainable and scalable solutions to complex technical problems.

Lisburn, Northern Ireland, United Kingdom

Investigated and implemented solutions for clients within the LIMS OS and server support space. Included planning and development for industry as part of an agile team.Swift application Java SpringBoot application RHEL server

Belfast, United Kingdom

As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and compassion. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you’re juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfil Apple’s service commitment with style, speed and skill. And you earn the trust of customers and co-workers alike as you offer mentorship, knowledge and even tips and training. At Apple, we care about improving our services. We’re looking for people who identify problems and provide feedback to ensure our customer service stays relevant and current.

Belfast, United Kingdom

As a Genius Admin, you provide insightful advice and friendly, hands-on technical support to our customers throughout the different stages of the repair process. You quickly diagnose product issues on the spot, clearly explaining situations with patience and compassion. After determining whether repairs can be done or a replacement is needed, you offer solutions to get users up and running again. You keep customers informed about their device’s repair status and assist with other customer service issues that may arise during the process. You also coordinate the customer pickup process for all completed repairs by verifying successful repairs, contacting customers and managing case notes. Throughout the process, you fulfil Apple’s dedication to customer service with style, speed and skill. You also earn the trust of customers and co-workers alike by offering mentorship, knowledge and even tips and training. Additionally, you will manage end-of-month and new-month paperwork, CRU paperwork and document storage. You will collaborate with the Operations team to manage and track service repair inventory and remain highly aware of inventory levels. You will order replacement consumables as needed and supervise the operational activities in the Repair Room.You will be highly alert to loss-prevention issues using checks and balances based on processes and reports.

Belfast, Northern Ireland, United Kingdom

As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success.

United Kingdom

QA Engineer for Shazam as part of a Career experience internshipEstablished, implement and evolved the formal QA processes to ensure that the group is using industry accepted standard methodologies. Design and develop the testing infrastructure i.e. testing tools, test frameworks , test reporting mechanisms to test software and services. Integrate the testing infrastructure with the continuous integration and continuous deployment systems to ensure all of the tools, services developed are properly tested and meet the quality goals. Write different types of tests i.e. Unit, Integration , acceptance tests for existing and new projects so as to ensure a bug free and hit quality of software is delivered to customers. Stay knowledgeable of new testing tools and strategies and evaluate the technologies to incorporate into the projects.

Northern Ireland

Entrepreneur, Musician and Teacher. Technical lead and design support for a small education business working in partnership with schools and the education authority in Northern Ireland.www.childrensmusicacademy.co.uk

Belfast, Northern Ireland

Rehearsal, performance, writing music and live performance, studio recording, large venue and festival performance, including performance in Glastonbury Festival and a jamming session with John McEnroe : )

Belfast, Northern Ireland

Trained Barista and Supervisor . Providing excellent customer service in a busy coffee shop environment, replenishing stock and cashier duties

Coleraine, Northern Ireland

Sales, cashier, key holder, stock control, lodgements, Visual Merchandise.

Coleraine, Northern Ireland, United Kingdom

Reorganised and collated the school library then created a complete database of the library books on the school computer system searchable by title and Dewey Decimal Classification.I also was employed to collate exam papers and manage the resource centre of the school.Through building a relationship with the teaching staff as a student prior to working at the school I was also given the task of designing and painting the sets for the school production of My Fair Lady