Paul Ormerod Email & Phone Number

Central Coast, New South Wales, Australia

Australia

Working in a contract capacity I have implemented the transition of Brookfield Global Integrated Solutions (BGIS) Staff nationally to a new IT platform and server. As a business professional I have provided a calm and balanced experience for the end users through what is a huge step change for the business. This was an unexpected professional direction for me to take however, by diving in, utilising my communication techniques, being able to 'think on my feet', utilising my analysing and strategizing skills, cost containment considerations as well as my ability to rapidly learn in a completely new environment has resulted in over 800 staff having their computer device upgraded via reimaging or replaced. The same staff have had their devices then profiled to suit their daily needs and have engaged in a handover training course co-developed, refined and delivered by me. Acknowledged by the contract partner business for my ability to consistently exceed customer expectations and smooth out situations well before they are issues for the client. Regularly provided with praise and positive feedback regarding the consideration of the end user needs, communication and professional support to those completing the device transition. I have assisted to raise the internal staff perception of BGIS IT Support team during this contract which is a very positive side effect of my involvement. My ability to work autonomously within a team environment showed in this role.

Kirrawee, Australia

Assess the finished standard of customer’s vehicles prior to their return following private or insurance based repairs at this well recognised Vehicle Repairer. Report on positives and any area requiring further attention. By focussing on improving profitability, work flow, output and communication accuracy also working alongside a Disability Employee Program partner I ensured all peripheral business activities ran incredibly smoothly so that the core business was the focus of the owners and tradespeople. Achievements;I managed to reduce the amount of vehicles being returned for customer perceived short comings from 5% to 0.45%. This has resulted in approximately 90 less vehicles p.a. being returned by customers thus freeing up previous rework time for new business or new revenue. This equated to a 4.5% improvement to the return on labour investment further enhanced by the significant reduction in the requirement for overtime.I introduced a vehicle book-in system that directly aligned the business output to the payment structure adopted by the major insurers. This established a baseline for business performance measures and immediately added approximately 7% to business profitability as well as providing an accurate cash flow forecasting tool. The same book-in system also significantly increased customer satisfaction levels due to the professional communication of the repair timeline expectations. The business was recognised by the NRMA as Top 3, nationally, for customer satisfaction.I have assisted the transition of a business that was just surviving to become a benchmark for a privately owned vehicle repairer for both profitability and industry recognition.

Taren Point, Australia

Re-establish the business’ Sales Merchandising structure to ensure best possible return on investment of merchandising employees, plant and equipment. Manage and centrally co-ordinate the sales oriented responsibilities, training and up-skilling of 60+ Merchandisers (full and part-time) nationally.Manage the planning, product and POS rollout and establishment into 570 Australia Post outlets nationally. These locations were new business to For Arts Sake. I served as the key go between for the business and the major retailer for the category. This required a multi-layered negotiation approach between myself and numerous internal and external contacts combined with a considerable level of attention to detail.Achievements;Within ten weeks I had successfully managed the establishment of 100 new retail trading outlets for the business worth approximately $500,000 (pre discount figure) in initial sales and approximately $1,700,000 during the first year of trading together. I had also generated a further 3 month plan for the next 400 outlets, worth approximately $2,000,000 in initial sales and close to $3,000,000 ongoing, in the first year. A comprehensive category overview that I completed of Australia Post came about by establishing trusting business relationships with key personnel to acquire relevant and up to date data. Quickly establishing a thorough understanding of Australia Post’s wants and needs and overlaying those with For Arts Sake’s expectations ensured appropriate forward planning for new labour requirements and the containment of associated costs.I established the systematic processes to generate accurate and speedy progression through this significant project. The same systems and processes meant training and delegating tasks could be done easily.

Taren Point, Australia

Manage the Operations Team of 25 regular direct reports plus up to 25 additional staff during peak workload requirements.Manage all major non-stock supply contracts to the business including freight (domestic and global), essential services and supplies.Manage legal and financial needs of the business regarding OH&S (including Transport Chain of Responsibility), import and export regulations, local government, essential maintenance services, onsite tenancies, staff wellbeing and site security. Constantly deliver critical decisions for beneficial business development and while striving for expenditure minimisation. Gained and utilised my robust and thorough knowledge of International Freight Regulations and transport time frames to ensure best possible results on all of For Arts Sake’s inbound and outbound international freight. The performance was bolstered by my strong business relationships with the suppliers to this category.Achievements;Conceptualised and implemented system front end control modules for Purchase Order Management, Warehouse Activity Management and Inventory Management. Each system has in-built one step review and reporting controls to ensure clarity and accuracy of conveyed information. These systems are also aimed at efficiency gains for the operator through exception reporting.Reduced Operational expenditure by 30% over 4 years on the back of improving available systems coupled with Operations Division staff morale and productivity improvements. During the same period sales has experienced 20%+ growth.Deliver industry leading IFOT (99.9%) and DIFOT (98.8%) results although managing stock levels between 200% and 350% of the building’s capabilities. I also created reporting that enabled the business to reclaim freight costs when the IFOT results were impacted by the freight supplier delivery performance. Negotiated a 12.5% reduction for the domestic freight supply contract for the businessIdentified and retained quality staff.

Padstow, Australia

Manage the Dulux/Orica Woodcare NSW Warehouse with 7 direct and 46 indirect reports. Ensure clear communication, analysis and accurate reporting in relation to the performance and business expectations aimed at improving throughput and other key areas of the distribution performance in an 11500 pallet, $220M p.a. facility.Achievements;Implemented a Performance Management, analysis and feedback, process unique to Orica distribution sites. This has contributed to 9% productivity and 7% DIFOT improvements while maintaining costs. Reduced level of obsolete stock by 50%, freeing working capital. Introduced product storage advancements to warehouse.Clarified, with Retail Sales, the flow on effect particular sales strategies have on warehouse performance. Participated in Orica SH&E Leadership and Orica Physical Security and Fraud Control Training.Facilitated the Orica – Deliver The Promise workplace culture renewal program, 2007.Negotiated the introduction and subsequent use of Non Union Casual Labour to a heavily Unionised workplace.

New South Wales, Australia

Delivered NSW financial results via a Corporate Business partner, Bunnings. Analysed business performances and created solutions to improve departmental profitability. Achievements;Identified and captured an additional $3.5M, or 10-15%, gross sales p.a. using strategies developed via detailed analysis and reporting of business and product performance. Used Category Management to improve efficiencies in product identification for the retail staff and consumers by influencing numerous alterations to retail store layouts and ranging. These actions ensured market share growth for Dulux in this major retailer.Created a cross-category product comparison model allowing the business to compare sales out data of products competing for promotional space. This model predicted the most viable products to use as promotional lines within each outlet.Use strategic influencing to establish this role as responsible for the Bunnings’ stores setups, refits and relays and the introduction of new products and point of sale to the market. Also managed the use of casual labour where necessary.Coached and developed team of three Account Executives new to their roles or new to the business. Received Orica ‘Deliver The Promise’ recognition awards each year in this role.

New South Wales, Australia

Managed young and inexperienced sales team of 5 to achieve positive results against targets, all the while continuing the investigation and deliverance of special projects researching business growth initiatives. Maximised sales and profitability of the state for Bunnings Retail through profitable servicing of this major retail chain, the implementation of account strategies and leadership of the state sales team. Ensured Dulux and customer maximized Return On Investment from the Paint and Decorator category.

New South Wales, Australia

Serviced Mitre 10 and Independent customers within Sydney representing the highest grossing independent territory in Australia.Identification and capitalization of business growth opportunities. Consistent provision of high-level service to both Dulux and its customers.Exceeded sales budget year on year. Finalist in Sales Professional of the Year Awards in each year.

New South Wales, Australia

Contracted to Allied Express Transport. Provided best practice distribution of Orica’s products to metropolitan Retail and Powder Coating customers in a timely, safe and professional manner.

Rosebery, Australia

Developed the business within budgetary requirements and performance objectives. Identified and implemented retailing and merchandising plans, improved presentation techniques and projected growth opportunities. Managed, developed, trained and motivated thirty-five staff, limiting staff turnover and coaching for improvement. Staff turnover reduced from 33% p.a. to zero. Increased retail business sales 29% or $1.5M. Implemented a delivery driver daily activity/productivity register.Graduated in December 2001 at Leadership Management Australia from the Effective Supervisory Management Program.

New South Wales And Australian Capital Territory

Created sales and service improvements and grew various metropolitan and regional territories during this period. Worked with existing customers and introduced new customers to the business to achieve this growth. Raised awareness of the customers to the benefits of promoting their business using market-leading brands.Exceeded financial budgets every year in this role. Influenced reinvigoration of a national brand leading to range extensions and significant brand growth.

Effective Supervisory Management

Psychology