Paul Patrick Email & Phone Number

Sydney, Nsw, Au

Duties:*Take inbound calls on service requests and incidents and provide a high level of customer service.*Technical help desk support of customers Remote Access Service for connection to their companies IT network and business systems.*Fault analysis of broadband, USB modems and RSA tokens.*Acting on provisioning requests from staff to ensure that customer orders are made and delivered efficiently and effectively.*Administration of Microsoft Office suite (Excel, Word, Access, Outlook).*Project work to replace expired services and equipment.*Monitor mobile network for service disruptions and coverage.*Setting up of temporary access to remote systems when equipment has been lost or damaged after security clearance.*Research on overseas telecommunication companies when customers have Global Roaming enabled on their remote access devices.*Log cases for data MACS, network outages and incidents via Remedy.

Avaya Systems* Field service – repair, installation & upgrades to equipment.* Remote and customer on site MACS.* Project relocations.* Intuity Audix & Modular Messaging.* CMS administration & reports.* Alarm monitoring and fault resolution.* Call flow design and implementation - ACD / VDN & vectoring.* Capacity planning and trunk utilisation reporting.

* Programming Avaya IP Media Server & Alcatel OmniPCX.* Fault analysis and resolution. * Complex and simple moves, adds & changes. * Design and implementation of IVR and ACD systems.* G700 Media gateways and network analysis. * Administering trunk groups and network links.* Setup of voice conference bridges.* Provisioning of ISDN and PSTN services.* PABX backup checks and off site storage.* Avaya Modular Messaging & M5 Voicemail. * Staff training and related documentation.

Electrical Trades Certificate

Computer Programming And Design Methods