With over 28 years of experience in the contact center industry, I have developed core competencies in business and partnership development, customer relationship management (CRM), and process improvement. My mission is to create value for clients and customers by delivering exceptional service, engagement, and growth. I am currently working as the Business and Partnership Development leader at 3PL Worldwide, a leading provider of third-party logistics and fulfillment solutions.In my current role, I leverage my CRM expertise and process improvement skills to identify, pursue, and secure new business opportunities and strategic partnerships for 3PL Worldwide. I also manage existing accounts and ensure customer satisfaction and retention. I work with cross-functional teams, including operations, sales, marketing, and technology, to design and implement customized solutions that meet the diverse needs and challenges of our clients. I have successfully secured and managed multiple large contracts with e-commerce, direct response, and subscription-based businesses, generating significant revenue and growth for 3PL Worldwide.