Paul Redfern Email and Phone Number

Responsible for efficient operation of warehouse function across, ambient, chilled and frozen chambers.Central business contact for organisation and execution full monthly & year end stock counts.Investigation of any stock discrepanciesEnsure all areas are fully compliant to FSA and Customer standards, to pass any ad hoc site audits.Management and training of 12 personnel across multiple shift patterns.Organising and execution of full monthly stock counts, data input and valuation of stock.Efficient scheduling of inbound /outbound deliveries to control costs.Establish processes so that all areas comply with customer and foods standard guidelines and external audits.Scheduling of any ad-hoc transport requirements between external storage areas as well as customers.Handling of transportation of customer critical samples to ensure on time delivery to clients.

Handling of a large (£5M+) Key Account to increase budgetary performance and overall customer service across the business. Central point of contact for all Client issues, delivering prompt resolutions and feedback.Order Processing – from receipt of initial order through to delivery and accurate on time invoicing.Demand planning using customer forecasts to safeguard order fulfilment and contractual stock holding is achieved.Managing new projects/designs for Customer, ensuring on time delivery of projects, to meet production dates.Weekly visits to Client to discuss and better understand Customer requirements and products.Influenced and engaged with internal departments. to ensure Customer orders were satisfied, on time and in full.Inventory management, to sustain minimum stock levels and reduce liability of out of date stock.Production and presentation of Monthly KPI reports to Client and internal departments.

Account and Site Operations Management of multiple Accounts and sites to maximise performance and revenue in a fast-paced work environment, for UK’s Market leader in Industrial Business Process Outsourcing. Successful implementation and start-up of two major contracts (Eggborough PowerStation & Chemtura Chemicals)Manage P&L to deliver both revenue and profit targets in line with budget,Central contact for Client communication, escalation and feedback, with root cause analysis and resolution as requiredAccurate and on time invoicing of services in line with contractual agreements.Management of Stores teams to ensure premier stores management and high-quality service delivery.Perform 121 meetings with line reports, setting clear objectives and reviewing of performance and progress.Recruitment and succession planning with in the Stores teamsIdentify growth opportunities within existing client, as well as expanding group opportunitiesProject management of site implementations and cost saving initiativesConducted Client Review meetings, agreeing objectives and timescales. Ensuring relevant actions are delivered on time.Training and support of both Clients and IESA personnel in business systems and processesProvide input and support to all new bids and undertake Client presentations to secure the same.

Secondment to B&Q Supply Chain to support implementation of new Warehouse Management System and Good Faith Receiving (GFR) process across the whole of the B&Q UK Supply Chain.Improved profitability of GFR process by 10%, by developing and implementing new audit system and process.Monitored delivery accuracy across 450 B&Q suppliers, targeting & evaluating under performing suppliers Delivered consultancy to both Suppliers and Logistics providers, improved overall delivery compliance to Client.Calculation, presentation and negotiation of Receiving process charges with B&Q Suppliers.Investigation and resolution of any Supplier queries in relation to GFR and audit process.Developed, implemented new OCS audit process and software, within time frame and under budgetInducted new Suppliers into the Clients Supply Chain network, ensuring Supplier compliance.Organisation and chairing of Client and Supplier review meetings.

Account and Operational management of inbound audit process across B&Q Ltd supply chain network.30% increase in contract revenue (from £1.3M to £1.7M), through upselling of services to suppliers.Day to day management 50 staff (27 site based and 23 mobile) across the UK.Produced annual Budgets and ensured profits were achieved by driving services and controlled costs.Upselling and cross selling of Asset Solutions to B&Q Stakeholder and their Suppliers.Conducted annual appraisals of all Line Reports, management of individual’s training and development.Scheduled regular H&S reviews and Risk Assessments of sites to guarantee full compliance.

Management of several Key Accounts, as well as managing all aspects of the Manchester based Warehouse Operation,Management, training of 25 staff, ensuring high levels of picker accuracy and accurate goods receipt and despatch.Inventory management of high valued IT items across multiple Clients.Produced and controlled Warehouse budgets. Providing explanation of any variance to Finance DirectorProject Managed a variety of Client IT installation projects.Generated monthly review documentation and presenting at Clients monthly meetings.Ensured company’s Health and Safety policies were always adhered to.