Paul Redpath Email & Phone Number

Flow 1 & 2,River Park Avenue, Staines Upon Thames, Tw18 3Fa

Global Solution Consultant (GSC) is focused on driving the Global Accounts solution strategy and aligning the customer’s business needs and outcomes with our solutions and offerings. The GSC role is a high impact, very visible role responsible for ensuring pervasive enterprise adoption of VMware software and solutions, and closing enterprise transactions within a small number of globally dominant companies.The GSC collaborates very closely with their aligned account sales rep, the Global Accounts Manager (GAM). In addition, they will work very closely with Internal Sales Rep (iGAM) and various downstream and virtual teams, including pre-sales specialists, professional services and the products business units. The role has a high percentage of customer-facing time and requires full understanding and intimacy of the customer’s business and IT initiatives & objectives and building solutions based on VMware’s and the wider federation offerings. Supporting our customers in driving their transformational agenda and helping them remain innovative and competitive is a primary goal. Building trusted and influential relationships across and upwards of the customer’s stakeholder base is critical. The role includes working closely with CIOs and other senior executives on strategic approaches and business outcomes.

Flow 1 & 2,River Park Avenue, Staines Upon Thames, Tw18 3Fa

Strategic Technical Account Manager for Global Accounts

Theta Building, Lyon Way, Frimley, Camberley, Surrey

Enterprise Technical Account Manager for Global Accounts

Frimley

As a Technical Account Managers (TAM), I am responsible for building and maintaining post-sales relationships with VMware's largest and most complex customers. These customers are typically large accounts adopting VMware virtualization software across their data-centers. I work with them as a trusted advisor to ensure successful implementations and as an account manager to ensure that the customers serve as a positive reference and continue their standardization on VMware technology. I am the customer's single point of contact into all of VMware. As such, my technical abilities are critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise.As a TAM I am also the customer’s virtualization guide and primary liaison with VMware, and am accountable for identifying and directly addressing all business and technical issues. In addition, I proactively expand VMware platform adoption and standardization within accounts, driving relationships at every level internally and externally to advocate VMware technology and influence change.My Responsibilities include:•Provide project leadership for the customer's major VMware initiatives (Project management and solutions consulting)•Manage cross-functional VMware project teams (Consisting of VMware consultants, engineers, marketing, and support staff)•Design and develop innovative solutions to customer requirements using VMware server and desktop products (with assistance from our engineering and consulting architects as required)•Maintain current functional and technical knowledge of the entire VMware product line•Manage and drive competing requests across simultaneous client engagements•Provide clear and constructive product feedback to VMware product management teams based on customer requirements•Help to document best practices in developing and deploying VMware solutions•Function as a front-line technical resource for "best practice" and informal customer questions

Basingstoke

I have been the main driving force in implementing VMWare virtualisation technology, I built the original business case, designed the architecture, managed the project and I am now managing the team that runs this infrastructure. The AA Data Centre server virtualisation project managed to achieve our project target by virtualising 76% of the physical server estate.Since I have taken on this role I have been working on the following projects to enhance and develop of VMWare based infrastructure in the AA.• Implementing Horizon View 5.2 for 400 users (building blueprint for call centre deployment – 3500 users)• Implemented vCloud Networking and Security (VDI Trend Deep Security & Firewall for application isolation)• Implemented vCenter Operations Foundation (tools to help manage the new and developing Virtualisation infrastructure) • Upgrade of ESX 4.0, 4.1 and 5.0 to ESXi 5.1• Upgrade of vCentre from 5.0 to 5.1• Project Management of delivery of Data Centre Virtualisation

Basingstoke

I was responsible for all change in the AA IT Infrastructure team. As well as managing the IT change process for production systems I had a responsibility for the delivery of my own projects which formed the majority of the large IT infrastructure projects for the AA.In addition to the traditional project management skills involved in projects delivery I was also a key decision maker in product selection, created architecture design and managed the implementation.Details of some of the projects that I successfully delivered during this period include:- • Provisioning new Data Networks and Power into the primary Data Centre • Build business case for the Implementation of Data Centre Server Virtualisation (VMWare) • Migration of the AA Patrol force to new network • Insource of Secure Perimeter network from Cable & Wireless • Desktop Refresh Project • Implementation of Business SQL Farm Infrastructure • Desktop Single Sign On and Password Self Service Implementation

Basingstoke

As a Messaging consultant my primary responsibility was 3rd line support for the following systems (Exchange 2003, Blackberry, Good Mobile, Topcall Enterprise Fax, Quest Archive Manager and Mimesweeper). I also provided 3rd line support in a secondary capacity for Active Directory and Identity Management.In addition to my business as usual support activities, during my time in this role I stabilized the email solution after migrating it back from an outsource with IBM, selected, architected and implemented an email content filtering solution (Mimesweeper), Implemented Quest Archive Manager for Exchange, upgraded to a High Availability Blackberry Solution and implement a Good Mobile Technology pilot.

Basingstoke

This position required me to support and manage the relationship between IBM Service Management and the AA businesses. My responsibilities were to ensure that the contracted Desktop services were delivered to the AA by IBM in accordance with the Managed Service Agreement.My role included working directly with my customers within the AA through operational review meetings and working with business service delivery managers and other service owners to ensure that our customers were getting the service that they needed to operate within their business functions. I was involved in both high severity incidents/problems that need addressing and strategic planning with the businesses to ensure that service levels can be improved where required.As the AA terminated the Managed Service Contract I was a key member of the End User work stream of this project. My role focused on managing all project work streams relating to the in sourcing activities relating to the desktop computer environment. These included identifying and implementing a new Desktop Management solution (LANDesk), Email System migration from IBM, development of a new printing solution and migration of the related maintenance contracts to other vendors and a handover of the above services to the relevant Group IT support function.

Owner and Director of a consultancy & services company providing Novell based solutions primarily to public sector and education establishments.As well as running the company I was involved in the following.Infrastructure Design & ImplementationTechnical Project ManagementPeople ManagementService Delivery

Novell Consultant responsible for supporting, designing and implementing Novell solutions.