Paul Repko Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Prioritize and respond to customer inquiries with a focus on customer success. Consistently manage 100+ customer requests per week. Identify trends in customer needs so that effective solutions can be implemented. Collaborate with other team members from all specialties to enhance both the customer experience as well as the experience of working at.

I have the privilege of applying my passion for education and training by creating content for Youtube. The journey towards creating monetized content on Youtube has also further developed my passion for video editing, marketing, SEO, and writing.

Responsibilities are diverse and include curriculum design and instruction for six middle school-aged students, developing lesson plans, creating pre and post-learning assessments, customer service, and discussing feedback with parents.

Charlotte, North Carolina Area

Managed a team of 12 baristas while working in tandem with the Café Manager. Monitored café operations to ensure proper food and drink preparation. Coached baristas on customer service skills, with an emphasis on sales and customer satisfaction. Assisted the Café Manger in taking inventory, maintaining the kitchen, and training new hires.

Memphis, Tennessee

• Learned the fundamentals of logistics and sales over a 3-month time frame. Scheduled freight shipments by negotiating prices with operators, communicating expectations with drivers, and establishing rapport with.
• Surpassed call quota goals throughout tenure. Averaged 70 calls per day in attempts to reach new customers and schedule driver deliveries
• Authored employee training curriculum for new hires’ first month

Memphis, Tennessee, United States

Raleigh-Durham, North Carolina Area

• Facilitated the creation of a positive living environment for college students. Collaborated with fellow RA’s to create relevant events for residents. Responded to the needs and interests of students, providing them.
• Designed and promoted events for residents each month
• Fostered relationships with an entire hall of 32 residents

Chapel Hill, NC

Processed library materials being received and shipped. Entered and analyzed data regarding library transactions. Coordinated with coworkers to meet deadlines in a time sensitive environment. Conducted interviews to hire new personnel. Trained new hires during their first weeks.

Charlotte, North Carolina Area

Train new employees on their roles and company policyInform customers of promotions and membership optionsAssist with inventory and sales

Bachelor’S Degree, Psychology

Associate'S Degree, Surgical Technology/Technologist

Completed two semesters within the program before changing career path.

Health Coach Certification Program, Psychology

Completed Health Coach and Life Coach dual certification program