Josh Hillinger Email & Phone Number

Los Angeles, California, United States

• Manage schedules and review performance for 15 direct reports, averaging 105% efficiency across all 2023 H1 goals.• Organized and hosted 5 events (virtual and in-person) to educate, connect, and boost staff morale.• Refined CS team-wide metrics to more accurately reflect team member contributions by 15%.• Prioritize team meeting agendas, clearly and empathetically liaising evolving expectations to optimize productivity. • DRI for new partnership, onboarded partners to optimize resources and match tone, deliver high-level updates.• Project Manager for workforce redistribution, clearinghouse SLA quality assurance, and social media community.

Los Angeles, California, United States

• Reviewed and resolved 70-150 weekly insurance claim investigations, exceeding satisfaction & quality assurance goals.• Communicate complex and comprehensive resolutions in an organized and logical way via email and live video.• Streamlined and prioritized 100+ product enhancements in an attempt to improve customer revenue management.• Created and shared 120+ macros and workflows to improve efficiency, maximize workload, and exceed team goals.• Selected 3x to mentor new team members, teaching culture, terminology, staff structure, and assessing writing quality.

Los Angeles, California, United States

2024 - Greg in “Wangle Dangle”

2022 - Officer Krupke in “West Side Story” 2020 - Specialist/Hawker in “The Who’s Tommy”

Greater Los Angeles Area

Position impacted by Covid-19 Pandemic• Managed Master Plan timeline for 9 construction projects, negotiated contracts, filed permits, and supervised deadlines, risk management, quality, and mitigation as outlined by Ventura County Planning Commission.• Curated relationships with US Forest Service and local government officials, consultants, donors and lay leaders.• Wrote and secured $200,000 CA state nonprofit grant for additional security measures, managed report benchmarks.• Collected and organized data for a disaster relief insurance claim that helped save the company ~$400k.

Glendale, California

• Coordinated needs and offerings with producers• Supervised up to two dozen volunteers• Ensured safety protocols and crowd control during special events

Greater Los Angeles Area

• Improved processes and developed partnerships and new tours to triple revenue in first 6 months• Developed company procedures and staff manual, oversaw hiring, training, and scheduling• Managed reservations, customer service, website, reviews, blog, social media, SEO, and sales• Financial analysis and tour quality control including cleaning, tour guide and driver when needed

Burbank, California, United States

The Penguin in “Horror Made Here” at the Warner Bros Studio Tour

Los Angeles, Ca

• Mentored 12 teams of volunteers and the quality and logistics of the region’s 60 monthly events• Analyzed PR and marketing strategy materials to raise regional engagement 15% in two years• Cultivated dozens of donors and partnerships for each house and opened 3 new houses in region• Coordinated Continental Convention leadership workshop weekend and 9 other learning retreats

Westlake Village, Ca

• Researched hospitality at over 300 Los Angeles restaurants and co-developed indicator tool• Wrote new team-building curriculum for upscale restaurant hospitality training and development• Coordinated website design, employee handbook, training-video series and marketing materials• Production manager and host for “Hospie Awards,” collecting 2400+ votes and attended by 300+

Beverly Hills, Ca

• Managed schedule and accountability for up to twelve hosts, cash register balances and inventory• Coordinated dining room seating for up to 1500 nightly guests, including reservations, special events and banquets • Interviewed, hired, and trained new hosts to deliver finest standards for hospitality experience

Greater Los Angeles Area

San Francisco Bay Area

Greater Los Angeles Area

Taught Improvisation, subbed for Movement and VoiceAssistant Director for “Urinetown” and “Nicholas Nickelby”

Santa Rosa, California

Counselor: 2004-2005 Teen Advisor: 2006Logistics: 2007Unit Head: 2009-2010

San Francisco Bay Area

Pier 39, San Francisco

Tony, Barry, Dominic, Michael, Vinnie Black, Nunzio

San Francisco Bay Area

San Francisco, Ca

Anaheim, Ca

Ba, Drama - Performance And Production

Activities and Societies: Alpha Epsilon Pi - President, Drama Club, The Improvisation Theatre Society, Hillel, Chabad, Intramural Soccer.

Education record

Activities and Societies: Manager Improvisation Team, Drama Council, Junior Class Commissioner of Activities, Ultimate Frisbee club.