Responsible for the realisation of multiple large-scale complex IT infrastructure and applications projects, support-ing technical areas, such as data centres, helpdesks, and networks to tier 1 mobile communication companies.

Provided business analysis of future global telecoms strategic impacts including Telco & IT Cloud Systems, Inter-net of Things (IOT/M2M, NB-LTE, Connected Homes, Connected Car, Fleet Management, Healthcare, and Smart Grid), Network Functions Virtualization (NFV), Software Defined Networks (SDN), Enterprise Mobility Management (EMM), and Industry 4.0.

Provided team leadership of the professional and managed service team providing support into BAU operations, negotiated annual contract renewal, reported on team key performance data on a monthly and quarterly basis. Provided SPOC for issue resolution, out of hours support, and for proposing new packages of work for contract inclusion.

Responsible for outsourcing projects and partnership programmes. Lead activities of supplier evaluations, guaran-teeing service quality, establishing management frameworks, and contract negotiation.

Management of the delivery and support teams responsible for the deployment and maintenance of Enterprise level telecommunication OSS software solutions, and consultancy services to leading PLMN telecommunications network operators across the Middle East, Africa, and India regions.

Provided leadership of the product management team responsible for the delivery of Operations and Maintenance Centres for the UMTS and CDMA product portfolios

Managed an operational team of 24 engineers providing point of contact support for all Motorola base station re-ported global 2nd line GSM and GPRS network issues.