A senior manager with extensive experience in education, learning and programme management across the not-for-profit and education sectors. Skilled at leading cross-functional teams, combining strategic planning with effective communication to deliver projects on time, within budget, and aligned with business goals.• Accountable for a diverse portfolio of education programmes mapped to professional standards and competence frameworks.• Led national teams to create high-quality learning solutions, achieving >95% customer satisfaction scores.• Builds strong, sustainable and collaborative relationships with internal and external stakeholders.• Drives customer engagement, improving communication and marketing to achieve sustained monthly increases with digital platforms/LMS.• Expert in data-driven decision-making and programme evaluation, ensuring KPI success.• Passionate about continuous improvement and team development.• Known for fostering an inclusive culture that supports talent, performance, and wellbeing.• Strong communication skills with a collaborative approach to stakeholder engagement.