Solutions Integrator (Ess)
Current▪ Directed a global $1B account to guide machine controls through SNMP protocol, in collaboration with internal developers, to customize install, delete, seek, and reboot functions. ▪ Designed and delivered bi-directional support services for Multi-function Products to midrange systems and evaluated VoIP specifications to add functionality. ▪ Defined and standardized configurations for AS/400 iSeries systems, MPI LinkCom printer servers, and Blue server to streamline support group services and operations and quickly solve client issues.▪ Documented technical processes and delivered learning events to train field support team members including knowledge management in Novell NDPS, AS/400 iSeries operations, basic Wireshark, advanced network analysis, partner solutions training, Equitrac, RightFax, and PlanetPress Connect.▪ Implemented third party solution applications such as RightFax, Equitrac, and eCopy to maintain device stability. ▪ Ensured TWAIN applications programming interface compliance with Data Source drivers and TWAIN compliant software resulting in increased functionality.